Update to sad end to All Star Sports Vacation

[KRW101]

Once we were finally able to speak with the manager (name withheld to protect the inocent). Within 2 days he had credited back our credit card for $495.23. He listened to us and took care of the situation, unlike the guest services manager (name also withheld to protect the inocent). He told us that accounting had the $495.23 overage all along. However they did not do anything about it until he contacted them.

We find this very odd that accounting had this money for nearly two weeks and did not do anything about it. And the fact that the guest services mangaer told us right off the bat that there was no overage in the drawer.

Thanks to the manager for correcting the situation. Although it should have never gotten to him as the guest services manager should have looked into it when we asked her to.

Moral of the story - always make sure that you get a receipt and that it really is a receipt.

 

[CarolA]

Glad it worked out.

Accounting probably would have eventually contacted the resort. Having audited operations like this, it's not quite as fast as you and I want. The overage is noted, then there is some additional research to do etc.... sometimes things just take a while. At a lot of places it's more of a monthly thing to clean all the "messes" up since at least SOME of them are self correcting LOL!

 

[ADisneygirl]

Is this from the story about paying for tickets by cash and not having them on the cards?

I am very glad things worked out. I knew that if you really paid by cash and they weren't credited, that there must be some form of accountability at the window -- maybe cameras watching like at all check outs.

 

[Linda T.]

I'm so glad you got your money back and everything worked out for you!

Linda T
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June, 1979 - Offsite
June, 1995 - CBR
June, 1997 - CBR
June, 1999 - POR
June, 2003 - CBR
March, 2005 - Disneyland
June, 2005 - CBR

Next Trip - July 11 thru July 18 - CBR

 

[sandybobandy]

Phew! I'm so glad things worked out for you!

 

[bluejaygirl]

I'm glad it all worked out but sorry that you had that hanging over your head while on vacation...

 

[dreamn_Disney]

Glad to hear it got straightened out. Thanks for updating us all.

 

[Lifelong_Dreamer]

This must be a huge relief for you! Nothing like the possibility of losing $500 to ruin the end of a vacation. Now that everything has worked out you can can put aside the bad memory and focus on all the good.

 

[jackskellingtonsgirl]

I am so glad it all worked out! I was worried about what might have become of that money!

 

[kelscross]

I'm glad that you got it all worked out. I'm curious though..was it your bank card that they withdrew the money? I'm asking because the only credit card that I have is my bank card/master card and I wouldn't be able to float 500 bucks like that without bouncing checks, I'll probably not put that card down for charging priv. but you said that you didn't have charging priv. and they charged it anyhow so that concerns me.

Anyhow glad that you got it all worked out in the end. Thanks for letting us know.

 

[SavvyMom]

Thanks for the update! I am so relieved that it worked out to your benefit - as well it should have! I have to admit, my feelings were hurt to think that Mickey would have such problems . I hope this hasn't turned you off of the World.

 

[disnut1149]

Hi
Thanks for the update. I'm glad that everything worked out for you.

 

[yankeepenny]

glad that worked out...i was wondering!

 

[MiaSRN62]

We find this very odd that accounting had this money for nearly two weeks and did not do anything about it. And the fact that the guest services mangaer told us right off the bat that there was no overage in the drawer.

I was following this thread and I am really glad it all worked out for you. But I still find a problem in how you were treated and pretty much dismissed from the start. They really put you through some stress to get your $500 back that was rightfully yours anyway.
Glad it worked it.

 

[tasha99]

Whew! Nice to know the people you met at Sports were incompetent rather than dishonest.

 

[megnsamsgracie]

I am so glad you got your money back! I am paying for everything (except souveniors) beforehand. And for those, the kids will have their own Disney Dollards to spend. So I am pretty sure I will have no charges to my debit card. But after your trouble, I will be checking and double checking my balance every day!

 

[Liz]

Great news! Thanks for the update!

 

[grannyminnie]

To the OP...I'm curious as to the difference between the two different managers you referred to?

 

[A Mickeyfan]

I'm very happy that it worked out for you and you got your money back Thanks for the up date and keeping everyone here informed. Yes, it is very important that you get a receipt for your purchases and this does show everyone that ... yes, you can be charged for something on your credit card (or to your room with or without your room key charging privledge) you did not authorize!!!!! Always...always...always... get your receipts for your cash and credit card purchases, which is one of the reasons why I was upset with them too on the same day you were, 6/9. I had to fight to get my credit card receipt for what they charged me for my stay (room fee) That is something that should be standard, it always was. I still have not heard back from them, nor has my travel agent. I have sent 2 very nice emails and all I have gotten were auto responses. I am not looking for compensation for anything, but just an acknowledgment that they are awear of all that happened during my stay... and so far nothing. Some guest servicing they do...

 

[fla4fun]

We find this very odd that accounting had this money for nearly two weeks and did not do anything about it. And the fact that the guest services mangaer told us right off the bat that there was no overage in the drawer.

I work in an accounting department that handles this kind of problem. It takes at least a week to a week and a half for all the documentation to reach us from our remote locations and the bank, so it isn't unreasonable for the discrepancy to be there for two weeks without being resolved (especially when cash is involved - a double charge to a credit card is much easier to fix). At the two week point, we would have probably just figured out which remote had the problem, and contacted the manager of that location to research the issue. If a customer/guest has the appropriate documents (in your case, the cash receipt) and the manager of the remote location contacts us, we can get it resolved much sooner.

I'm so glad they were able to fix this for you!