Unknown "Linked Reservations" Showing Up at Check-In?

maribeau

Gold Castaway Club Member
Joined
Jun 5, 2012
Messages
78
I completed online check in tonight for our January Cruise, and for everything I booked I was also shown a listing of 8 other individuals (who all had the same last name, but not the same as my family) traveling in 3 other staterooms. Obviously, I didn't check any of the boxes to give them rights to charge to my credit card or check our kids out of the clubs, but it was still a bit unsettling that these other staterooms and names were showing up during my check in process. My family of 4 is not traveling as part of a group, and we have no other reservations linked to ours.

I will obviously call DCL tomorrow to get this database glitch straightened out, but has this happened to anyone else?
 
Is it possible that someone else who was linked with those people had originally booked your cabin, then switched to another or joined one of theirs and did not unlink at the same time? That would be my guess, or it could be a blatant DCL error. ;)
 
So if you can see their stuff I bet they can see YOUR stuff :scared:
 

Oh my gosh, that is strange. Please let us know how it turns out.
 
We we link our reservations with someone else, we just provide the other family's confirmation number and they link them. My guess is that someone tried to link their reservations and provided your confirmation number in error (or the CM typed in the wrong number). Just call DCL and tell them you were linked to another family in error and ask them to remove it.
 
The DCL rep I talked to today told me that this is exactly what happened. It looked to her like someone just messed up when typing the confirmation number to link.

Thankfully, the other cruisers appear to be first-time-cruisers, since the booking screens all told me they were not yet in their booking window. If they had also been silver or higher, they could have seen my information also, and I would have had their reservation "locked up" while booking my items.

DCL corrected this today and I have verified online that it all looks correct now.

Now back to the countdown... :)
 

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