left today for San Juan to get on the Magic tomorrow. We were scheduled to leave at 6:00am on United from indy and would arrive in San Juan by noon- a full 24 hours ahead of time. We ran into a couple of unforeseen delays (the first 2 parking shuttles were full, when we finally got on there were several stops still as people flew red eyes and were just arriving at 4:45 or so). I saw that time was getting tight to hit the 45 min window before the flight to check bags. We run and get to the premiere desk only to have the kiosks taken by other passengers. When it is clear i log in and am told i missed the 45 window and they could not process my bags or my reservation. I was 2 min late but was in line before the cut off time. the first United CS rep came over and said she couldn't help me with the time window and I would need to rebook on another flight so my luggage could accompany me. I said please she said no. She then looked and said there were no seats avaiable that she could confirm me on today or tomorrow!!! She said standby might work but who knows.
I then called the United premiere desk. They were great and booked me on American to Chicago and then 2 Chicago flights to San Juan. It would leave much later and would get in at 1 am but at least it was confirmed seats I then asked about a flight going to houston and then san juan. I knew the houston flight had 1 seat and was hoping for a 2nd. She said to go back to the counter and see if they could help. Uh oh!
Then steps in "Nana" the supervisor (i think). She heard my plight and started working. She called the gate, called the baggage area and then sent us running to the gate. The houston flight was only 30 min out so we were inside the window of the bags (10 min less than our Washington trip). Fortunately we had TSA pre-check and could run to the gate without going in the long line for TSA. We got to the gate when they were boarding group #4 and walked on the plane! We flew to Houston and then on to San Juan. Nana was able to confirm seats on San Juan also. Come to find out that flight was full also.
The next thing was would our bags show up? And if not on this flight, when? As long as they were in San Juan by noon Sunday it could work (there were a couple of other flights connections they might have used). Instead bags showed up and we were relieved
So, thanks to Nana at United Airlines today for saving the day.
I then called the United premiere desk. They were great and booked me on American to Chicago and then 2 Chicago flights to San Juan. It would leave much later and would get in at 1 am but at least it was confirmed seats I then asked about a flight going to houston and then san juan. I knew the houston flight had 1 seat and was hoping for a 2nd. She said to go back to the counter and see if they could help. Uh oh!
Then steps in "Nana" the supervisor (i think). She heard my plight and started working. She called the gate, called the baggage area and then sent us running to the gate. The houston flight was only 30 min out so we were inside the window of the bags (10 min less than our Washington trip). Fortunately we had TSA pre-check and could run to the gate without going in the long line for TSA. We got to the gate when they were boarding group #4 and walked on the plane! We flew to Houston and then on to San Juan. Nana was able to confirm seats on San Juan also. Come to find out that flight was full also.
The next thing was would our bags show up? And if not on this flight, when? As long as they were in San Juan by noon Sunday it could work (there were a couple of other flights connections they might have used). Instead bags showed up and we were relieved
So, thanks to Nana at United Airlines today for saving the day.
