SnoWhiteRabbit
DIS Veteran
- Joined
- Apr 28, 2001
- Messages
- 2,096
I used a TA for my last trip and was very pleased. She was very helpful. She got me the code rates I wanted, and all my PS's including CRT. I thought the TA and the company were very helpful and was eager to use them again.
Planning my next trip, I emailed my TA directly requesting a rate, asking whether she could provide it directly or whether I should complete the online rate request form. I never heard back. So, I went ahead and filled out the on-line request form (for one resort), asked a few questions about other resort options and rates, and indicated which TA I worked with. I got a quote back (but no answers to my additional questions). I booked it with my same TA.
April 14 - I sent my TA a few more questions.
April 15 - I got a reply that she was getting me more info to answer my questions, and she get back to me (No problem, I was satisfied with that...)
Never heard back....
June 12 - I sent another email re-asking a shorter list of my original questions
As of today (June 17) I haven't heard *any* reply
Now, I used this TA before and liked her, and she did well with codes and PS"s but I am getting nervous with the quality of service this time. My trip isn't until November, but I want to be all set when my 90 day mark comes around.
What do I do now? Do I change TA's? I would want to stay with the same company. How would I get a new rep? I hate complaining or going to a supervisor, especially when I like someone - and I had been happy working with her in the past....What do I do?
Advice appreciated! Thanks.
Planning my next trip, I emailed my TA directly requesting a rate, asking whether she could provide it directly or whether I should complete the online rate request form. I never heard back. So, I went ahead and filled out the on-line request form (for one resort), asked a few questions about other resort options and rates, and indicated which TA I worked with. I got a quote back (but no answers to my additional questions). I booked it with my same TA.
April 14 - I sent my TA a few more questions.
April 15 - I got a reply that she was getting me more info to answer my questions, and she get back to me (No problem, I was satisfied with that...)
Never heard back....
June 12 - I sent another email re-asking a shorter list of my original questions
As of today (June 17) I haven't heard *any* reply

Now, I used this TA before and liked her, and she did well with codes and PS"s but I am getting nervous with the quality of service this time. My trip isn't until November, but I want to be all set when my 90 day mark comes around.
What do I do now? Do I change TA's? I would want to stay with the same company. How would I get a new rep? I hate complaining or going to a supervisor, especially when I like someone - and I had been happy working with her in the past....What do I do?

Advice appreciated! Thanks.