Undercover tourist tickets - already linked?

[OtherFigment]

I ordered tickets from Undercover Tourist and received them today. Didn't have any issues the first time I ordered from them, but is time when I went to link them, the second ticket said it had already been linked to another account. I emailed UCT, but their customer service doesn't open until tomorrow morning. Anyone else have this issue? How was it resolved? I know it's my fault for ordering them so late, but we're only a week out from making our FP+ plans. Anyone have advice?

 

[Robo]

Double-check that you supplied the correct numbers.

 

[OtherFigment]

Double-check that you supplied the correct numbers.

Yup, I tried both typing it in and scanning it, just in case I butter fingered it. Neither worked.

 

[bumbershoot]

I'm sure they'll help you tomorrow.

 

[wishtdream]

I don't know how undercover tourist will resolve this but I had similar problem with tickets issued by Disney at Disney world. We brought them home stuck them in the safe for 6 months and when we tried to link them it (the system) said they were linked to another account. It took me a total of 10 hours on the phone with Disney over the course of two weeks to get it resolved favorably.

I wish you better luck.

 

[mickeymom629]

This is a scary thought since I have many unused tickets in my safe at home from UT that have not been used yet.