Unbelievably Frustrating Call with Disney

[disnut8]

Guest Services claims I'm the first person to ever complain about the app and that they will look into the problem.

I'm curious about this because there have been many complaints on this board about the app and with follow ups to the call center. Is it possible that the representative said this was the first complaint about this particular problem? Not accusing, just wondering.

 

[MamaBear58]

I'm curious about this because there have been many complaints on this board about the app and with follow ups to the call center. Is it possible that the representative said this was the first complaint about this particular problem? Not accusing, just wondering.

Nope. Was completely in denial that the app was anything but perfect.

 

[disnut8]

Nope. Was completely in denial that the app was anything but perfect.

I probably would have laughed and said something like "really, there is a computer app that is perfect?!" Wow, that has never happened in the entire time of the internet so thank you for your time". And then hung up and called back to get another representative.

 

[Minniekins]

Last year I tried making ADRs for my October using the website. Even though it was 180 days out and I was staying on site, it would only allow me to make reservations for the first day. I had to keep going back each day to make the next days reservations.

The funny thing is the website seemed to realize I SHOULD be able to make reservations for all my days but I would get an error message when I would try to book past day 1.

This is exactly what's been happening to me the last few days! Very frustrating! I haven't been able to check it out today/tonight yet, so will be doing that here soon! Funny I found this, I had been looking on the restaurant forum to see if anyone else was experiencing this.

And, no, not for one second do I believe that the Op's complaint was the first one they've ever heard! To me it was an outright lie! I would have been pretty offended if they tried to say that to me, like I'm some clueless idiot! I expect that's the 'company line' they are instructed to give and I resent that. Makes the bad app/website that much worse. And to be so unhelpful, she ended up sounding like she was the one without a clue or just didn't want to be bothered. Being that they have an app and website to be used to make ressies, we should be able to expect to be able to use them easily and successfully. I shouldn't have to call instead to avoid the app/website.

ETA: Okay, so I tried on my laptop, still no luck. Opened on my iphone app, two ressies in five mins, but can't go past that day now, it's the third day of the trip(178). Argh!!

 

[Meriweather]

Last year I tried making ADRs for my October using the website. Even though it was 180 days out and I was staying on site, it would only allow me to make reservations for the first day. I had to keep going back each day to make the next days reservations.

The funny thing is the website seemed to realize I SHOULD be able to make reservations for all my days but I would get an error message when I would try to book past day 1.

That is happening to me right now! and I don't have the time to sit on hold until I get back home next week. Very frustrating.

 

[LSUfan4444]

I had the same issue last week trying to book ADRs for a 9 night trip starting the day before thanksgiving and running through the first week of November. I was online at 5 am (local time) but couldn't book due to web issues with MDE, but called at 6 and got everything I wanted by phone and was done by about 6:20 am (local time) and by the time I got off the phone and checked, everything was already linked to MDE.

I HIGHLY recommend calling at 6 am or shortly thereafter when call traffic may not be as bad as later in the day.

11/27 - Cinderella's Royal Table (lunch) - thanksgiving day
11/28 - Garden Grill
11/29 - Sanaa
11/30 - Chefs de France
12/1 - BlueZoo
12/2 - Kona Cafe (lunch)
12/3 - Spirit of Aloha (category 1)
12/4 - Victoria & Alberts
12/5 - Cape May (breakfast)