Unable to reach member services

[oybolshoi]

I've been trying to call member services off and on over the last week and every time I do, I get a busy signal when I call the 800-number. I can't access their website from work, or I would just email them.

Is anyone else having trouble or is it just me?

Thanks.

 

[Chuck S]

I had a problem on Saturday getting a busy on the 407 number, the 800 number went right through with no wait time. There have been lots of reports of people getting a constant busy signal.

 

[oybolshoi]

Thanks for the info, Chuck!

 

[dianeschlicht]

It's a tough time to call MS. Lots of folks are booking holiday stays right now.

 

[smep013]

Busy today for me too!

 

[tomandrobin]

Busy, busy, busy, busy.............

 

[oybolshoi]

It's just very weird ... in all the years that we've been DVC memebers I've never had a busy signal when I call Member Services. And if my computer at work would let me into the DVC site I could do what I need to do without calling...

Oh well. Thanks for the feedback everyone.

 

[Chuck S]

I know, I never had that kind of problem, either. I still think there must be something wrong with either the phone lines or DVC phone queue system. I hope they replace/repair it before Kidani, Hawaii & GCV members start using the system. It has never been this bad, except for when the entire system was down.

 

[Inkmahm]

Very frustrating. I haven't been able to get anything but a busy signal today, either!

 

[skm]

I tried repeatedly yesterday AM and got a busy signal each time. Then about 11:30 or so, it rang through and the wait time was only three minutes!

 

[wilma-bride]

You planning another trip Brenda? Please say you're going in April so you can buy me that Kahlua Colada at the Hard Rock Cafe

 

[JimV]

I put my office phone on redial and it took about 80 retries before either the 800 number or the 407 number rang through. Then it was a 15 minute wait time.

It will be interesting to see if it is this bad after the 1/15 dues payment deadline is past.

I just bought in and I am beginning to feel like DVC has oversold their ability to support (just a little bit). Hopefully I can actually use my points this year as my first pass says that AKV and BCV are sold out the weeks I could use them. Would hate to have to use my 160 developer points my first year for a non-WDW vacation.

 

[hoosiergirl]

It's been busy for me quite a bit lately as well. I'm glad to hear it's not just me!