19th Nov we closed, deed appeared on the comptroller site the following day...We managed to get our website login details over the phone once we had the membership number, but if you don't even have that yet, I'm sure.
How long as it been since everything was finalised?
We received our membership number about 2 weeks after appearing on comptroller site. No harm phoning I guess. When you phone it asks you to put in your membership number, or if you don't have that your social security number or if you don't have that something else. Just let it go through the options, at the end it will just start ringing and you'll be put through to an adviser.19th Nov we closed, deed appeared on the comptroller site the following day...