*UGH* I'm gonna SCREAM! (They keep changing my seat assignments!!!)

[Ms. WDW]

Originally posted by meaneausindisney
but am I going to have to keep checking this every day until June 3???!!!!

I don't know about everyday, but I am definately going to check weekly. I wasn't thrilled at the idea of flying Song, but in order to keep "peace" in the family I agreed.

Now that I think more about it, maybe I'll check every other day!

 

[Smcgibeau]

Originally posted by Pinnie
Sorry bout that.....but that is the problem with reserving seats....they are NOT a guarentee that you will be in the same one that you reserved.

That is one reason I love SWA. I know from the get-go what the seating policy is.

pin

I fly all the time for work and I've never had trouble with my seat assignment being changed. United, Delta, American, USAir, KLM and British Air. Is this strictly for Song or for specifically classed type tickets? I'm curious.

 

[erikthewise]

Seaspray,

I've had a similar problem with a Delta flight (really Delta, not Song). Twice the times have been changed by 10 or 15 minutes, the second time there was a change of flight number as well. In both cases my seat assignment was apparently lost, but when I called customer service after several weeks, it was just locked out so I couldn't access it on the website. They reset something and my seat assignment (which had been there all along, I guess) was restored.

 

[NotUrsula]

Smcgibeau, if you're flying for work it's less likely to happen. When there is an equipment change, the seat assignments are done via automation. The system prioritizes the reassignments based on your FF status and the fare class you paid. The more expensive the ticket, the more likely it is that the seats will be equivalent to what was originally booked. Also, the larger the party, the more likely it is that parties will be broken up, as the software squeezes in tourist-fare groups around individuals with higher priority.

 

[fran99999]

Song flights appear to be all U class. All seats are the same price during the period sold.

Is it better to sit up front on a plane? I mean say row 6. I have booked us in row 11 as my DS5 isnt allowed to sit in the exit rows.

goofy4tink how old is your DD? You must be at least 16 or is it 18 to sit on any row with an exit door on Song.

I am one of those fat women who has to have the arm rest up. I therefore purchase my DH, DS, and my seat adjourning. If I was sitting with someone else I would insist on the arm rest being down. This would keep me in my seat and them in theirs. I sat next to a very large person who asked me to scoot over for him. He insisted he had to sit at the window when I asked him if my son could have the inside seat. You should have seen the look he gave me when I said "excuse me and put the armrest down". LOL Yes I am mean.

Song has emailed me my Itinerarys each time I have called them when they change my seat, flight #, and flight time. Yes 3 changes so far.

 

[goofy4tink]

Originally posted by fran99999
Song flights appear to be all U class. All seats are the same price during the period sold.

Is it better to sit up front on a plane? I mean say row 6. I have booked us in row 11 as my DS5 isnt allowed to sit in the exit rows.

goofy4tink how old is your DD? You must be at least 16 or is it 18 to sit on any row with an exit door on Song.

I am one of those fat women who has to have the arm rest up. I therefore purchase my DH, DS, and my seat adjourning. If I was sitting with someone else I would insist on the arm rest being down. This would keep me in my seat and them in theirs. I sat next to a very large person who asked me to scoot over for him. He insisted he had to sit at the window when I asked him if my son could have the inside seat. You should have seen the look he gave me when I said "excuse me and put the armrest down". LOL Yes I am mean.

Song has emailed me my Itinerarys each time I have called them when they change my seat, flight #, and flight time. Yes 3 changes so far.

Dd is now 10 1/2. She isn't old enough yet. She's tall enough tho. They tried to put me in the exit row yesterday but I told the lady that dd can't sit there. So, at this point, dh is going to have to be cramped and nasty if someone puts their seat back. Dd should have enough to occupy herself with the new entertainment system on board. I mean...it's only for 2 1/2 hrs. It's not as though we're going to Hawaii!! row 2 would be nice since that's what I booked but I'm not loosing sleep over it. But it may be nice to try the 'other' airlines in the future.

 

[Aisling]

Is it better to sit up front on a plane? I mean say row 6.

We always book in the front of Song, I just feel more at ease flying in the front of the plane. When they changed our seats, from row 2 to row 24, I called right away.

Now they have 2 of us back in row 2, and my DS18 took the row 10 exit row window seat.

I wondered why they moved us, if they let us have 2 of the same seats back again. She said they needed a front-of-the-plane aisle seat for a "special needs" passenger, and that they moved all 3 of us just to keep us together, which I thought was considerate of Song. But since DS18 is old enough, he wants to sit in the exit row "just in case he's needed" LOL, and DS12 and I go back to our original seats.

Now I wonder who the "special needs" person is who I'll be sitting next to??

 

[coachman]

This is the second time that I have had flight changes through Delta and Song. The first time they changed our flight from a 7 am flight to a 2:30 pm flight, which shot our entire day. This time they moved up our outbound and return flights by 15 minutes each way but we did not have seat assignments. I called Delta and got new seat assignments.

 

[TooBoyz4us]

Can you tell me hopw you all are checking your flights and seat assignments online?

We are booked with Delta, and I can still access our flights by entering info as if I am searching for a flight to purchase.But thats the only way I know

 

[NotUrsula]

Every airline's website has a way of checking current reservations.
If you have a FF account, all you have to do is log in to your account to check. I recommend signing up with every airline you ever fly, they are more likely to send you timely notice of things like this if you are a member.

However, you can still check if you're not a FF member. On Delta, do this by looking at the lefthand column of the homepage. Scan down until you see the link for "My Itineraries" and click on it. The screen that will come up will allow you to enter your confirmation number and your name, and that will bring up the details of the flight itinerary.

 

[TooBoyz4us]

Originally posted by NotUrsula
On Delta, do this by looking at the lefthand column of the homepage. Scan down until you see the link for "My Itineraries" and click on it.

Found it ! Thanks NotUrsula

That area also gave me the ability to change my seats if I desired. I thought only the airline could do that?????
I really don't think I need to change them, were pretty happy with where they are.Although they are wing seats which kind of gives a limited view out the window for kids.

 

[goofy4tink]

One time when I flew Delta my mother was one of those 'special needs' passengers. She had just had surgery that week and we thought she might need to be in a wheelchair. But, when time came to fly she was fine. We found that the airline had put us in the front row due to the wheelchair issue. So, that could be what happens.

 

[pluto's fan]

Originally posted by Ms. WDW
I just pulled up our ticket information and our flight numbers were changed but our seats are intact and the times are the same.

Now, last month when they changed the flight times, our seats were not showing on their website. However when I called Song directly, they were in the Song reservation system.

I did call Song today and they told me that all flight numbers are being changed. I was also told that I didn't need to have new ticket iteneraries (spelling) sent but if I felt easier she would. I told her that since July was still a little off, just incase they "changed something again" I'd wait.

Hi Ms. WDW

I see you're from the BX. I assume you're flying out of LGA too! I am also having the same problem with song. First they changed the flight times about a month or so ago. Now its the numbers that have changed. Originally it was flight 2573 now its 2009. I would feel better with new itineries but when I called they said I would be fine with what I have...I think im going to request new ones when I get closer to us leaving.

 

[Aisling]

She had just had surgery that week and we thought she might need to be in a wheelchair.

This is what I thought, or maybe a child traveling alone.

I would feel better with new itineries but when I called they said I would be fine with what I have...I think im going to request new ones when I get closer to us leaving.

Good idea!

 

[Chicago526]

Hope y'all don't mind me jumping in. I'm a travel agent, and here's how schedule changes and seat assignments (usually) work:

All major and most minor airlines re-vamp there schedules at least 2 times a year, and up to 4 times a year (that's up to every three months!). This means that the earlier you book your flights, the greater the chance that there will be a change. If you book 1 year out, it's 100% certain, it will be changed at least 2x. They ALL make changes in August for travel in the Fall, and usually again in late winter for travel spring/summer. Changes to flights can range from 1 minute to out-and-out cancelations. I've seen changes of 3 hours or more.

(The exception to the above is SW, which as far as I know doesn't change it's schedule, due to the fact that they only open flights up to booking about 3 or 4 months prior to travel anyway.)

If you book through a travel agency, the airline notifies the agent and they are supposed to tell you. Traditional agencies do this all the time, and very well. An agency will also double check to make sure your seats haven't changed, and if they do, at least get you re-assigned. TA's are restricted to seats available on the plane, and may not get your 1st seats back if the airline moved you, but at least you have something.

But online agencies like Travelocity and Expedia can be hit and miss about notifying you. And yes, these two web-sites as well as many others ARE travel agencies, just on line instead of at the strip mall down the street. Also, your spam filter may catch the notification (it's been known to happen) so make sure they are on your "okay" list.

If you book the ticket through the airline, the airline must contact you for changes greater than 10 or 15 minutes. They ARE NOT required by the FAA to notify you of seat changes or equipment changes. If they do, it's a courtesy.

All this means is that if you book on-line or through the carrier direct, you need to check your flights occasionaly. If you have a "regular" TA (not online) then THEY should let you know and if they don't, fire them and get a better agent!

Yup, it sucks, but chalk it up to de-regulation. The airlines can do whatever they want!

 

[invaderzim]

US Air does it to us EVERY time. We had airline tickets from Phila. to Arizona two years ago that were booked 9 months in advance. One month before the flight, I noticed that they had skewed our seats and all three of us were in different sections of the plane! Since I have a terrible fear of flying, I have to be sitting near a family member -- not a stranger. I called them and raised a stink and they moved us into two rows -- but one of us would have been sitting between two strangers. It was the best they could do. I complained that I don't know why they even touch reserved seats like that once they are booked! Especially that far ahead. Luckily, the person in that row agreed to switch seats with my daughter so we could all sit together for the five hour flight!

NOW, my flight for this August to Orlando -- they did it again. We were supposed to leave from here at 11:00 a.m. and come home at 1:55 p.m. the Saturday after the cruise. Suddenly, we are leaving at 11:35 p.m. and the 1:55 flight home was cancelled and we are now leaving Orlando at 2:35!

Well, I called US Air about the outgoing flight and told them that that will mess up our reservations at the hotel we are staying at and the dinner res we have. So because it was their fault about changing the time, they put us on a 9:55 flight and moved our seats up to row 4!

So at least they worked with us both times.

 

[julybride]

Originally posted by Chicago526
Hope y'all don't mind me jumping in. I'm a travel agent, and here's how schedule changes and seat assignments (usually) work:

All major and most minor airlines re-vamp there schedules at least 2 times a year, and up to 4 times a year (that's up to every three months!). This means that the earlier you book your flights, the greater the chance that there will be a change. If you book 1 year out, it's 100% certain, it will be changed at least 2x. They ALL make changes in August for travel in the Fall, and usually again in late winter for travel spring/summer. Changes to flights can range from 1 minute to out-and-out cancelations. I've seen changes of 3 hours or more.

(The exception to the above is SW, which as far as I know doesn't change it's schedule, due to the fact that they only open flights up to booking about 3 or 4 months prior to travel anyway.)

Any time I have booked far in advance (on many airlines, not just SONG) I have seen my flight number change and/or my departure time vary by a few minutes to a half hour. As long as I know in advance no worries. I chalk up the changes to consolidation of schedules, etc. I would rather see that than an astronomical increase in prices due to unprofitable routes.

Also, it is my understanding, that when booking I can request specific seat assignments but that these are only requests. They may show up on an on-line seating chart as a reserved seat but the airline has the final say in where I will sit. Obviously it is my sincere wish that it will be where I requested. Fortunately, for me I haven't been too disappointed. I can understand how some of the changes to seat assignments you all described have been aggravating, though. I'm not sure I would have handled some of those situations very gracefully.