Trouble purchasing Travelex

[drzeller]

When eithet my wife or I, on different machines and operating systems, try to purchase Travelex, we get stuck at a point where it requires an Agent Code and Contract Number. We do not know what to put there.

What have any of you done? We had this problem before and don't know how we resolved it.

Thank you.

 

[CarolMN]

Probably easiest to just call them. From their website:

What if I have questions about buying a policy?
Contact our customer service department who would be happy to assist you in understanding the plan details of travel insurance and each of our offered plans.

You may reach our Customer Solutions department at 1-800-228-9792, Monday - Friday, 8:00 a.m. to 7:00 p.m. CST.

Technical Difficulties
Phone: (888) 457-4602
(8:00 a.m. to 7:00 p.m. CST, Monday - Friday)

Someone there should be able to help or direct you to someone who can.

 

[drzeller]

Their lines are currently backed up. Go figure!

 

[CarolMN]

I suppose all the travel -related companies have the same issue. Hope you get through soon.

 

[MouseyMin]

The agent code is DVCWEB. The contract code is your DVC contract number. Mine is 8 digits.

 

[TraderSamWDW]

I am curious (concerned) about their liquidity.

I'm doubt the statistical tables they used to price their insurance offering did not include a scenario where this many cancellations would occur at once.

 

[APiratesLifeForMe2]

I am curious (concerned) about their liquidity.

I'm doubt the statistical tables they used to price their insurance offering did not include a scenario where this many cancellations would occur at once.

Most policies don’t have coverage right now. The only people who have coverage are those who upgraded to cancel for any reason and those who have a diagnosis for coronavirus. Even the cancel for any reason policies will only pay for things you aren’t getting refunded for. Most of the travel industry is being quite flexible on cancellations and rescheduling so the money they are paying in claims is not likely as high as one would think.