Trouble making payment (website)

[TreeFalls]

I booked on the Dream in January, but I chose the option to pay the deposit in a few days or the reservation will be canceled (needed to talk my husband into it!)

Well, today is the day to pay, and the website won't let me make a payment. I click "make a payment", and then it's just blue circle until it gives up.

What are your recommendations? Wait it out? Risk having to re-book the whole thing tomorrow? Try to call (seems futile given the number of people that will be calling)?

 

[Maggie'sMom]

I booked on the Dream in January, but I chose the option to pay the deposit in a few days or the reservation will be canceled (needed to talk my husband into it!)

Well, today is the day to pay, and the website won't let me make a payment. I click "make a payment", and then it's just blue circle until it gives up.

What are your recommendations? Wait it out? Risk having to re-book the whole thing tomorrow? Try to call (seems futile given the number of people that will be calling)?

Try the online chat option.

 

[DisneYE]

If you have a Mac, try using another browser (e:g Chrome) as Safari and the DCL website don't seem to get along well. - It's happened to me before.

Regardless if Mac/Windows: Delete a day's history and cookies from your browser , re-start your computer and try again. - This also helps sometimes.

Let us know here if this helps.

 

[TreeFalls]

Thanks for the ideas. I tried different browsers, different devices, even tried through the app- same problem everywhere. The chat is grayed out and sys nobody is available. I'm not calling, so I guess I'll just have to re-book when it lapses.

 

[anneeb]

Did you try incognito?

 

[TreeFalls]

Did you try incognito?

Yes. Didn't work either.