Tried to add king bed request, CM said I couldn't?

[TheRatPack]

Said that king rooms cost more and that you couldn't without paying more. That king rooms were not a request, but a different room category and she'd have to actually look up to see if that room type was even available, and I would have had to book that type of room.

I've seen other people request king rooms.....there is NO way to book a king room that I'm seeing online. Was I misinformed?

 

[HM]

What resort? Some resorts do have a King Room category.

 

[TheRatPack]

Pop Century, and I just checked online and there is no way to add anything other than Standard or Preferred when making a ressie at that resort.

 

[reiella]

Sounds like agent may not have been entirely accurate. Some of the room categories at POP don't have the King option, I'd suggest calling back or such.

If the claim happens again though, ask how much more the king room would cost, don't follow through with the upgrade, but I'm thinking it might help get through to them that there isn't a king category at that resort [that or maybe the systems are being asymmetric].

 

[TheRatPack]

Sounds like agent may not have been entirely accurate. Some of the room categories at POP don't have the King option, I'd suggest calling back or such.

If the claim happens again though, ask how much more the king room would cost, don't follow through with the upgrade, but I'm thinking it might help get through to them that there isn't a king category at that resort [that or maybe the systems are being asymmetric].

I asked her that, I said 'well how much is the upgrade' since this is our first trip with only 4 children and my DH and I can actually have our own room.....YAY! She said she didn't know and would have to go to the reservations and check to see if that was even available and that I would have to book that. Since we're leaving in a week I figured booking a new room was a bit of overkill LOL

She also told me at the beginning of the call that they were going through some computer changes and she wouldn't be able to look up my reservation without my reservation number.....so who knows.

 

[princessallegra]

Interesting. We've never been able to book a king room at a value. We've made the request, but never been able to pay for it. We pay for a king room at CSR and POR every time. I'd love for them to make king bed a bookable category at the values.

 

[disney1990]

I did not think that there were King beds available at Pop Century.

 

[TheRatPack]

Well strange....I called back and got the nicest CM. She went straight to my resort reservation and said she'd gladly add that request. She pulled it up and then said 'I see the king request on here' so they other CM must have figured it out after hanging up with me? How odd is that.....ugghhh.

 

[TheRatPack]

I did not think that there were King beds available at Pop Century.

Yes, they have quite a few, most of them are handicap accessible rooms though.

 

[reiella]

Interesting. We've never been able to book a king room at a value. We've made the request, but never been able to pay for it. We pay for a king room at CSR and POR every time. I'd love for them to make king bed a bookable category at the values.

Generally, Values don't have king as a bookable category, which is the issue.

Thing with the number you call to reach the hotels, it's a central # that handles all the resorts. So I am inclined to think the agent had moderates on the mind.

For the OP, I guess you could try calling reservations to see if they can confirm/deny the bookable category story. Given your timeframe, I think they're going to refer you to the resort if you need to change your requests, but at the least you can honestly tell the resort that reservations told it wasn't a bookable category.

[ Edit / Add ]
Good, you got it resolved. I think the first CM was probably just stuck thinking about Moderates/another resort. But good it's resolved .

 

[stitchlovestink]

Said that king rooms cost more and that you couldn't without paying more. That king rooms were not a request, but a different room category and she'd have to actually look up to see if that room type was even available, and I would have had to book that type of room.

I've seen other people request king rooms.....there is NO way to book a king room that I'm seeing online. Was I misinformed?

Ahhh....I think I figured out what you want. You are hoping to get a king room for the two adults and a connecting double for the four kids. It is a possiblity. BUT it is going to depend on how busy the resort is and 'IF' both of those rooms are available at the same time. And also if they were to assign you to a HC king room they would not need it for another reservation for the length of your stay. Sometimes at busier times they do run out of HC rooms. And I'm sure they already told you that since there are two adults you technically aren't even guaranteed connecting rooms (I don't agree w/ this, but it's their policy). I hope that they are able to meet your requests! Not sure when you're travelling, but hopefully not a peak time. Best of Luck!!


Posted from Disney Forums Reader for Android

 

[TheRatPack]

Thanks stitchlovestink, and yes.....we completely understand it's only a request. No big deal if we don't get it, we just have always shared a room with one of our children and thought it would be nice for once to have a room to ourselves LOL. But if they don't have it available....well, we will pick the child that snores the least and be just fine with sharing a room. LOL

We've been told about the connecting deal but seriously if they told us we had to split up for our vacation, I think we'd request a resort change or something before doing that. It's just DH, me and our 4 children.....and I'm not spending the one and only vacation we have all year in a different building from my husband. We're not going during a peak season so we've only ran in to that issue a time or two and they were always quick to fix it once they saw that the 2 adults were the parents of all these children

 

[kaytieeldr]

Yes, they have quite a few, most of them are handicap accessible rooms though.

A few, not quite a few - about five percent of the rooms have king beds.

OP:
While more than half of these are, indeed, accessible rooms, all of them connect to doubles.
Half of all the rooms at Pop connect to other rooms.
Just because you have two beds in each room doesn't mean you have to share your room with any kids .
You won't be in separate buildings. Absolute worst case, you might have to change rooms after one night.