Travel agent or no travel agent?

goofy4prez

DIS Veteran
Joined
Jul 24, 2008
Messages
5,730
I sure would appreciate some advice to those of you who are seasoned at cruising. When it comes to booking and planning a trip to WDW I have no problems there. Been there many times. But when it comes to cruising that is another story, the only cruise I've been on was when I was a broke newlywed 32 years ago and went on a 4 night Bahama cruise with Carnival. Now we are planning a cruise in June with Disney.

The question is this; if i use a travel agent I will receive a $350 on board credit. Is it worth it to allow a travel agent to control the reservation. Or would I be better off booking it direct with Disney, forget the credit, and control my own booking? Thanks all.
 
I sure would appreciate some advice to those of you who are seasoned at cruising. When it comes to booking and planning a trip to WDW I have no problems there. Been there many times. But when it comes to cruising that is another story, the only cruise I've been on was when I was a broke newlywed 32 years ago and went on a 4 night Bahama cruise with Carnival. Now we are planning a cruise in June with Disney.

The question is this; if i use a travel agent I will receive a $350 on board credit. Is it worth it to allow a travel agent to control the reservation. Or would I be better off booking it direct with Disney, forget the credit, and control my own booking? Thanks all.
If you're unfamiliar with cruising, it's probably a good idea to use a travel agent. Especially if they're offering onboard credit.

The TA only "controls" the reservation in relation to any monetary transactions, or room selection issues. You can also ask them questions (but BE SURE to get a TA that's a Disney specialist, not all TAs are). When the time comes for booking excursions/activities and doing online check in, you can do that.
 
If you're unfamiliar with cruising, it's probably a good idea to use a travel agent. Especially if they're offering onboard credit.

The TA only "controls" the reservation in relation to any monetary transactions, or room selection issues. You can also ask them questions (but BE SURE to get a TA that's a Disney specialist, not all TAs are). When the time comes for booking excursions/activities and doing online check in, you can do that.

I appreciate the response. I should say that I am using the official TA here on the DIS boards. To this point the only method of communication has been email. I asked about calling to ask about a few things and the reply was the best method for her was to communicate by email. There really is no communication other than what sailing and what stateroom category do you want. I'm OK with that, I've been researching. At this point just weighing if that $350 is worth it or just book it on my own.
 
I have 19 Disney Cruises under my belt so I really don't need much planning help, however I still book with Dreams Unlimited to get the on board credit. To me it is well worth it and you don't really lose much control. If you book what you want then you wont need changes made and really the only other thing you go through them for is payments. The OBC is nice and on top of that they are very knowledgeable and will certainly be helpful for a newbie.
 

I just got off a cruise with a lot of first timers and they were frustrated with things they "missed" because they simply didn't have that tacit knowledge of how to enjoy the extra perks. A TA will help you with that and you can still control your own booking.
 
It all depends on what you level of comfort you have with cruising and how comfortable you are with making decisions. My husband and I love planning and organizing so we never use a travel agent - we can find the best rates on our own and have total control of the reservation if we want to make changes which we often do. It can be frustrating to go thru a third party to make dining changes, reservations, cabin preferences, etc. we find it easier to do on our own, but we enjoy that part of the process as well :)
 
I use DU as well and I think email communication only is their model. I have always gotten quick responses to any questions I email and my agent checks in regularly.

I don't really see a downside to using an agent and the on board credit is a clear upside for me.
 
I don't have nearly the cruising experience of most folks on here, but I'm a huge personal planner myself. Our first cruise we did ourselves, and everything was fine. But for all future cruises we are using an agent, simply because of the perks they offer (OBC). The pricing is identical, and you still maintain 'control' over most everything. There's a few things you'd have to run through the TA, but I don't find that to be a hindrance.

If you'd like to talk with your TA on the phone, there are other options that specialize in DCL/Disney travel. Email is great, but sometimes I like to talk, so I use one of those other options.

The only caveat is booking your next cruise while onboard. I haven't done it yet (plan to on next cruise), but it's probably worth the savings to do that yourself. But even then, I believe you can transfer it to the TA's we are discussing for half the OBC.

Again, if the major concern is 'control', I'm right there with you and say it's no big deal, use a TA.
 
TBH, even a low-service TA like Costco can work for a first-timer. You can get all the info you need about "stuff you need to book at check-in" via the DIS easily enough, but maximizing the on-board credit or other kickback is something you need a TA for.
 
I'd use a TA for the onboard credit. We use Dreams Unlimited for the onboard credit--how can I pass up 'free' money! Before our first cruise in 2016, we hadn't used a travel agent since our honeymoon in 1993! I like the email method of communication--just be reasonable with your expectations. I expect a response back in 24 hrs...not immediately. For our upcoming cruise, I asked my TA to add ground transfers from the ship to the airport, and asked her to request a dining rotation for us. It's nice to have someone do that for us. I still get to book port adventures myself, etc. I am a planner, so it can be hard to give up control of anything--the amount of control you give up for this is very little. I've already gone onto the Disney website and decided the exact room I want on a specific cruise, and my TA gets it for me. (It's good to give them a couple of options in case that room gets booked up though!)

Dreams Unlimited also mails out a gift basket to your home before the cruise if you live in the US or Canada. It's a nice gesture and gets us even more excited about our upcoming cruise!
 
I use a TA for everything even though we no longer get any onboard credit. I leave her to spend time on the phones; I just let her know what I want and she does all of the legwork (and phonework), reminds us of the PIF (actually schedules it to be done automatically 2-3 days prior just for safety and just lets us know that it's been done), lets us know about new bookings when they come available even though I usually already know. If I have issues, I know that there's one person to call. I can get my travel insurance through her and she's helped me with holding flight bookings for 24 hours (not for DCL trip but it's good to know that she can do that for me). I just prefer knowing that there's someone who has my back who has much more clout and knowledge than I do. It doesn't interfere with my ability to book anything else and I've never had to change my reservation; even if I had to, a quick e-mail or drop-by the office isn't a big deal.
 
We aren't planning on going until 2020 (my children's high school graduation) but I have been trying to research to learn every little tidbit I can about cruising. I too have only cruised as a newly wed which was 20 years ago. This is one of my questions so thank you for starting this thread. I think I am leaning towards using a TA, especially since we are anticipating several families coming along with us and I feel like it would be simple to say here is how to contact the TA, its free!

One thing I am trying to figure out is payment. How often and how much you pay through the TA and if using my Disney Visa gives me the 6 months no interest.........I have looked on the perks website and I see it mentions booking through a travel agent so I am thinking I could still use it. We are already saving now so hopefully we won't need the extra 6 months once the time comes but I figure it can't hurt to have all of the info so I know what to expect when the time comes.
 
People say you loose control, you never do, in fact you have more control.

If something goes wrong, then you have a big TA to support you. They have extra clout.

Your instructions for payments and changes go va the TA but you still control it. Yes if you wake up at midnight and decide to change a room, you may have a slight wait.

You still book port adventures Palo spa etc direct.
 
I use a TA if I get financial benefit.

I can plan using these boards and cruisecritic.com better than any one TA could plan for me. If someone tells me something wrong, or if I say something wrong, on a message board there will be tons of people coming by fast to correct the error. I prefer that to putting all my trust in one fallible person.

I book cruises through costcotravel.com. Good benefits and I don’t need handholding. I am careful to not go looking for other staterooms when they are closed.


A TA will help you with that and you can still control your own booking.

A TA *can* help you with that (not all do), and you do not have 100% direct control. You cannot make changes that will change the cost of the booking, unless you go through them. THAT is the exact loss of control that people talk about.

The only caveat is booking your next cruise while onboard. I haven't done it yet (plan to on next cruise), but it's probably worth the savings to do that yourself. But even then, I believe you can transfer it to the TA's we are discussing for half the OBC.

If you’re booked with a TA already, an onboard booking will automatically be assigned to them. You don’t lose any of the OBC. If you’ve booked on your own and don’t mention a TA while doing the onboard booking then you’re limited by the rules in place for that TA and their perks when you transfer the reservation to them.

I just let her know what I want and she does all of the legwork (and phonework)

To me that’s the only valid reason for a TA in what you’ve described.

reminds us of the PIF (actually schedules it to be done automatically 2-3 days prior just for safety and just lets us know that it's been done)

Other TAs do the same. Costco actually scheduled it something like a week or more before.

lets us know about new bookings when they come available even though I usually already know

If you already know, how is this a benefit, especially when you’re not getting perks?

I can get my travel insurance through her

Might be worth a look at travel insurance sites to see if the TA is getting you the best deal.

she's helped me with holding flight bookings for 24 hours (not for DCL trip but it's good to know that she can do that for me).

All (domestic, at least) flights can be cancelled inside of 24 hours with a full refund. Some airlines allow you to hold a flight with a fee for 24 hours. This isn’t a perk from the TA. She’s using the airline’s own system just like you could.

People say you loose control, you never do, in fact you have more control.

You have to go through the TA for any change in stateroom or adding or removing guests. That is the loss of direct control. How is that considered having *more* control?

And the fact that you can’t just call any old time to make such changes is another loss of control. To have to work within the TA’s hours can be problematic if you work funky hours or have problems sleeping.

Those things have only affected me once (found an upgrade to concierge in the middle of the night) and it all worked out, but I have had to change my habits because of this limitation of using a TA.
 
After 15 cruises, I book on opening day with DCL, then transfer to Costco. I havent seen any TA that will match what Costco gives you.
 
I think there's a lot of variation in the level of help you get from a TA. I will say that I booked my first DCL cruise booking (which we didn't end up going on) through a TA that is well known here and I did not find it to be really of any benefit in the sense that other than OBC, I didn't feel like I had prompt responses to my questions, and I ended up doing a lot of research on my own. So the next time I booked, I went through Costco. They offer a huge cash card for DCL that works out to around 8% of the cruise, plus executive rewards of 2% if you're an executive member. The only downside is that when changing my placeholder into a real cruise on opening day, Costco wanted me to stay on the line while they called DCL, which was slightly better than me trying to call DCL on my own, but which was still painful. That might be alleviated now that non-placeholder-using folks can go online to book.
 
If you already know, how is this a benefit, especially when you’re not getting perks?

Other TAs do the same. Costco actually scheduled it something like a week or more before.

Might be worth a look at travel insurance sites to see if the TA is getting you the best deal.

All (domestic, at least) flights can be cancelled inside of 24 hours with a full refund. Some airlines allow you to hold a flight with a fee for 24 hours. This isn’t a perk from the TA. She’s using the airline’s own system just like you could.

What I provided were all examples of why I use a TA, what any TA can do for you, and why one might want to use a TA regardless of how much OBC you get, not just what my TA provides or whether I take advantage of it or not.

The fact that I don't need my TA to tell me about new DCL offerings because I know about them is my personal situation but it's an example of how she (or any TA) can stay on top of things for a client and I can't say that I'm always on top of it. My TA also does it for non-DCL related things. Using her to book things that I could probably do myself - if I cared to spend the time which I don't - creates a longer-term relationship between us. The TA firm doesn't provide OBC for DCL but they do get deals on other things that are of benefit to me. A long-term relationship creates an incentive for her to go the extra mile to let me know what might be of interest to me. And we're now considering a river cruise because of information that she's been giving me after I expressed an interest. If we get more firmed up on that, she'll be able to start giving me information on offers that I might not know about or haven't bothered to research myself.

Making sure that the final payment is made on time is also just an example of how a TA - any TA - can be of value. I definitely would expect them to do that; if you don't use a TA you have to remember it and do it yourself.

I do check out other insurance, including what our credit card covers and what our corporate extended health insurance covers. What my TA offers is competitive. And it's all done at the time of initial booking without having to go to a separate person/firm which is convenient to me. But, yes, one should comparison shop and be careful about what it does and does not cover.

The most recent flight she held for me was a business class flight overseas which went up to more than double the price within 24 hours. I would have had an $800 cancellation fee per ticket (no 24 hour full refund on this one) if I'd actually purchased it and had to cancel plus because we purchased through her she was able to put it on our travel insurance with cancel-for-any-reason coverage for no additional fee. I'd actually gone in to book a completely different trip when I mentioned we were nearly ready to book flights for this other trip but hadn't got to the point yet. She took the initiative to make sure I got what I wanted, giving me the time to confirm the details with our friends with whom we are travelling. Normally we book flights ourselves on the airline's website.

My original point was that a TA can be of more value than just providing an OBC. And selecting one who you work well with, understands the type of trip(s) you are taking or like to take and is responsive is as important as that credit.
 

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