I did not read all the pages so I don't know what's been discussed.
My next daughter neighbor Barb, has a daughter who is a mousekeeper at one of the disney deluxes. She has stopped doing towel animals, 99% due to the guest.
At least once a week she is "accosted" by so called "moms" who demand to know why their kids did not get towel animals. She has been threaten (I'll have your job if my kids don't get towel animals or do you know how much I paid for this room, I'd better get them) called foul names (fat &^tch, stupid, lazy, welfare queen) and treated like dirt.
Luckily for her after ever incident she reports it to her manager and makes sure there is documentation. Now she flately refuses to do any (with her managers blessing). If ask, she simply tells the guest that the staff is short handed due to 2 people calling out and her first priority is to clean the rooms.
I have no earthy reason why towel animals are so important but I agree with many others in that we (guest) are getting more and more spoiled and expecting.
If we wear a birthday button, we wear it for special attention. We dang near expect it and god help us if we don't get it. One of the post I always hate is
"It's my _______what will disney do for me".