another extremely disappointed diner -
I loved the atmosphere at check in - when we were seated, we waited 30 min before our server came by (I know this because they give a ticket with the time, just as I was starting to look at it our serverr came from the place she was standing and grabbed it out of my hand)
things went down hill - Our steaks werent what was described (and they were of different thicknesses, and different quality) there was no sauce on top (or mushrooms as described)
I spoke to the manager, I wrote a letter... we didnt tip 20%
but I agree with pp - you get to decide - maybe we were on an off night - there was a lot of stress, we had hopes of seeing Spectro, not being at Tony's for 2 1/2 hours - it was crowded and children were running around putting their hands in the fountain (again, stressful)