The Tourist Refund Scheme (TRS) is a method of gettiing back your GST where you have spent $300+ in the one store with a single receipt.
We used it to get money back on our merino wool thermals we got fome Anaconda. The lady who assisted us in Melbourne was the most abrasive lady I have yet to encounter. I laid all the goods out, she was barking orders at me. I was totally shocked. I told her that it would not hurt her to request and to use the odd please/thank you. The other staff member next to her looked like she was going to crack up, I think she would be a total b@#%h to everyone. I regret not logging a complaint, she was just nasty.

There is just no need for not using common courtesy, especially in customer service.
Luckily the free facial I got in the First lounge bought my blood pressure back down.