My brother took his kids to DLP last year and swore he would NEVER return. Just hope my experience next week is better.
He took his youngster to Cafe Mickey for dinner at 7pm and was prohibited from taking his stroller into the restaurant with staff insisting he left it inside the door to the left.
Took his son to the toilets 30 minutes later and the stroller was gone (at least he had the sense to take his shopping bags into the cafe with them).
Staffs reaction was a nonchalant shrug and after requesting to speak to DV security he was told a report would be sent to his hotel.
Nothing happenned so when he was leaving he spoke to GManager of New York Hotel who said there Cafe Mickey were completely separate and as such he had no views to commit to.
My brother was pretty much hacked off at this so he went to the Business Centre and printed up 300+ copies of a flyer warning of rampant theft of goods at Cafe Mickey and started to put them under bedroom doors in the hotel and also left bundles of flyers at reception, bar, restaurant, hotel shop, and a few in the taxi in the lobby ......
.... all of a sudden management and security were in a fuss although he shrugged it off saying it was a separate company so what did they care.
Never got his Maclaren stroller back and Disney wrote saying to claim on his holiday insurance (no response was received to a letter informing them that the excess of holiday insurance was £250 which was £70 more than the cost of the stroller).
One thing is for sure that remember the magic jingle wasnt lost on him ...... he maintains his son remembers the magic coz all they talk about is how Mickey Mouse made his "buggy" disappear and he had to walk to school for the rest of the term
