My planner has been awesome! I did send down a little gift and will bring her something when I go. You usually don't see the planners, but Alana is going to come over to see me at the BW. I always give a small gift to the CMs at the Innkeeper's Club. I feel they go above and beyond "normal" guest services for my family and me. This year my son's in-laws are also coming, so we have 3 rooms. I usually bring something relative to New England for them. My son is a manager for Pepsi and sent all th CMs at the Innkeeper's Club t-shirts, visors, pens and something else.
They all say they are only doing their job, but I feel they could use a nice thank you gift every now and then.