Timeline for Cancelling DCL Reservation with DU

[AngelDisney]

I have a December Disney Dream cruise booked with Dreams Unlimited. I sent an email to my TA yesterday to cancel the cruise since I feel that December is too early for us to cruise without the risk of being stranded at sea. We have to return to Canada for work and school after the cruise, so it is best to cancel it despite losing the OBB perks. My TA is usually very good at responding timely. Yet I still haven’t heard anything from her. Does anyone have any experience cancelling a reservation these days? What’s the timeline? How many days should I wait before seeking other assistance from DU if this continues? I wouldn’t want to get my TA into trouble as she has always been responsive and helpful. I wonder whether the delay is due to high volume of reservation changes and cancellations going on right now. I sure hope that my TA is well and healthy! Thanks in advance for any insights!

 

[plutolovr]

You should at least give her 24 to 48 hours to respond. As long as you cancel prior to your balance due date, you will get a full refund unless you booked concierge.

 

[WebmasterJohn]

Please send me an email at john@dreamsunlimitedtravel.com and I will be happy to make sure your agent sees your email and responds.

 

[AngelDisney]

You should at least give her 24 to 48 hours to respond. As long as you cancel prior to your balance due date, you will get a full refund unless you booked concierge.

Thanks! Will do!!

 

[AngelDisney]

Please send me an email at john@dreamsunlimitedtravel.com and I will be happy to make sure your agent sees your email and responds.

 

[WebmasterJohn]

Have you sent me an email yet? If so I haven't received it and that makes me think we might have an email issue. Please send me a private message here on board with some info on your current reservation so I can expedite this for. If that doesn't work for you please call our toll free number with your reservation details - 1-888-374-0494. Thanks!!

 

[AngelDisney]

Have you sent me an email yet? If so I haven't received it and that makes me think we might have an email issue. Please send me a private message here on board with some info on your current reservation so I can expedite this for. If that doesn't work for you please call our toll free number with your reservation details - 1-888-374-0494. Thanks!!

Thanks John! I haven’t sent an email yet. I was running errands for my elderly mom until now. I will send an email later tonight. Really appreciate your kind assistance.