***Update 12-20***
I'm not sure what happened to the $30 check that was supposed to have been sent out on 12-12, but I did receive a check for $51 from Tiffany Towncar in today's mail (postmarked 12-17). This was the amount that we had to pay for a replacement ride when our Tiffany driver didn't show up. This is the amount that I wanted to be reimbursed, and am happy that this matter has been resolved.
***************************************************
Let me start by saying that my family has used Tiffany at least 4 times in the past and has always had a good experience. That changed last week and we will NOT be using them again.
Here is a copy of the email I sent them explaining what went wrong.
Dear Ms. Pellizzari,
This is a follow up to my phone call of Dec. 8. We were picked up on schedule on Dec. 5 by your driver, Omar. I paid him in cash for our round trip. Our return pickup was Dec. 8 at 10:45 AM at the Dolphin Hotel. Two other members of our family were picked up on this date and location by Omar at 8:30 AM. Omar did not return to get us. We called Tiffany at 10:45 AM to inquire about our pickup, but got a recording saying that you were very busy. My husband left a message and his cell phone number. We did not hear back by 11:00 AM and were forced to use a Mears towncar that was at the hotel in order to make our 12:30 flight. The cost for this ride was $51.00 (not including gratuity).
I do realize that mistakes are made and that the most important thing is that we did make our flight on time. However, I wish to be reimbursed for the $51.00 I had to pay to Mears since the error was made by Tiffany. We have used your towncar service many times over the past several years and have always been pleased (which I have attested to on several Disney message boards on the internet). I look forward to this matter being resolved so that we may continue to regard Tiffany as 'our' Florida towncar service.
Thank you for your attention to this matter.
Their reply:
Hello:
A check was sent out on Friday for 30.00 which is the difference in the fare which was paid to the driver. The rate was $80.00-5.00coupon. The one way rate was 45.00 which left the 30.00 to be refunded.
Sincerely,
Reservations Dept
My reply back to them:
I am very disappointed by this. I did not book one way and should not be penalized for Tiffany's mistake. Be advised that my family will no longer use Tiffany Towncar and that I will be sharing my experience on the Disney message boards that are used for vacation planning.
I'll let you know if I hear anything else from Tiffany. As it stands right now they are screwing a loyal customer out of $21.00. Not very good business in my opinion.
Jeannie
I'm not sure what happened to the $30 check that was supposed to have been sent out on 12-12, but I did receive a check for $51 from Tiffany Towncar in today's mail (postmarked 12-17). This was the amount that we had to pay for a replacement ride when our Tiffany driver didn't show up. This is the amount that I wanted to be reimbursed, and am happy that this matter has been resolved.
***************************************************
Let me start by saying that my family has used Tiffany at least 4 times in the past and has always had a good experience. That changed last week and we will NOT be using them again.
Here is a copy of the email I sent them explaining what went wrong.
Dear Ms. Pellizzari,
This is a follow up to my phone call of Dec. 8. We were picked up on schedule on Dec. 5 by your driver, Omar. I paid him in cash for our round trip. Our return pickup was Dec. 8 at 10:45 AM at the Dolphin Hotel. Two other members of our family were picked up on this date and location by Omar at 8:30 AM. Omar did not return to get us. We called Tiffany at 10:45 AM to inquire about our pickup, but got a recording saying that you were very busy. My husband left a message and his cell phone number. We did not hear back by 11:00 AM and were forced to use a Mears towncar that was at the hotel in order to make our 12:30 flight. The cost for this ride was $51.00 (not including gratuity).
I do realize that mistakes are made and that the most important thing is that we did make our flight on time. However, I wish to be reimbursed for the $51.00 I had to pay to Mears since the error was made by Tiffany. We have used your towncar service many times over the past several years and have always been pleased (which I have attested to on several Disney message boards on the internet). I look forward to this matter being resolved so that we may continue to regard Tiffany as 'our' Florida towncar service.
Thank you for your attention to this matter.
Their reply:
Hello:
A check was sent out on Friday for 30.00 which is the difference in the fare which was paid to the driver. The rate was $80.00-5.00coupon. The one way rate was 45.00 which left the 30.00 to be refunded.
Sincerely,
Reservations Dept
My reply back to them:
I am very disappointed by this. I did not book one way and should not be penalized for Tiffany's mistake. Be advised that my family will no longer use Tiffany Towncar and that I will be sharing my experience on the Disney message boards that are used for vacation planning.
I'll let you know if I hear anything else from Tiffany. As it stands right now they are screwing a loyal customer out of $21.00. Not very good business in my opinion.
Jeannie
i told her we had to have the stop or wouldn't go with her, she still refused, she called the office, or so she said, and told us again no stop
we did ride with her as we were too tired to look for another ride, but did not tip her and told her why...it would cost us more to buy our items at the resort. i sent an e-mail too when i got back, and they did say sorry, but took no responsibilty. they said we should not have waited until we got back home to complain(i was worried we might not get our return trip if i made a big deal) and that they couldn't understand why i wouldn't use them again since my other trips went fine. they said they didn't think the driver would refuse again since she lost her tip. i am returning to wdw in april but will not use tiffany again.
