Tickets from UCT will not link

[Tandyc]

When I scan my tix they will not link. Anyone else having this issue?

 

[chloelovesdisney]

What are you scanning, I just got tickets from them and typed the number in.

 

[Tandyc]

I tried that too but had no luck

 

[chloelovesdisney]

Maybe you are typing a letter o for a zero or something like that?

 

[Tandyc]

When I scan them the numbers and letters show but I get this messsge. "We're having trouble getting ticket and pass information right now. Please try again."

 

[chloelovesdisney]

Oh, the MDE site is often wonky, maybe they are working on it tonight. Try again in the morning.

 

[MainMom]

When I scan them the numbers and letters show but I get this messsge. "We're having trouble getting ticket and pass information right now. Please try again."

MDE was acting up for me last night. Hope you have success today.

 

[Darklord77]

Website was acting squirrely yesterday. I was getting a similar message when trying to book a room only offer. I cleared my history, cookies, etc. Then I used Google Chrome's incognito window and I was finally able to make the reservation.

 

[nordkin]

I had the same issue when i scanned my tickets from AAA. When I typed in the number instead of scanning, they linked.

 

[Fern]

I don't know which browser you used, but I sometimes have trouble with MDE in Chrome. I have better luck with Firefox.

 

[Kalea]

In case it puts your mind at ease, I bought some UCT tickets on Monday and they linked okay. I copied and pasted the 12-character code from the e-ticket. Like everyone else is saying, probably an issue with MDX!

 

[mckennarose]

I also linked our tickets this week from UTC with no issues and I also typed the numbers in.

 

[AngiTN]

I don't know which browser you used, but I sometimes have trouble with MDE in Chrome. I have better luck with Firefox.

Same here. Funny thing, Disney IT claims it's optimized to work best in Chrome!

 

[kniquy]

I had no problem entering my card numbers. I did not copy from an email because i had hard tickets. Maybe the formatting of the copy from the email isn't what they system wants. Who knows?

 

[Tandyc]

I called Disney they linked it for me. Said to use the website to link not the app. So glad it worked. Little Disney magic

 

[patty57]

Same here. Funny thing, Disney IT claims it's optimized to work best in Chrome!

I've had trouble with ADRs using Chrome in the past. Switched to Microsoft Edge (which I dislike) and everything worked fine. Good old Disney IT.

 

[smsmsw]

I had to use the website, not the app to link our tickets from Park Savers.

 

[Sleepy425]

Website was acting squirrely yesterday. I was getting a similar message when trying to book a room only offer. I cleared my history, cookies, etc. Then I used Google Chrome's incognito window and I was finally able to make the reservation.

This made me giggle. It's like needing the secret handshake to enter a club. Glad you figured out the secret combo that got Disney to take your money!!

 

[alan68]

The only problem I had was trying to link DD's ticket. I bought her an adult ticket because she will be 10 when we go in June. But it wouldn't let me link because of her age NOW. So set a reminder on my phone's calendar to link it on her birthday in April.

 

[hiroMYhero]

The only problem I had was trying to link DD's ticket. I bought her an adult ticket because she will be 10 when we go in June. But it wouldn't let me link because of her age NOW. So set a reminder on my phone's calendar to link it on her birthday in April.

Or, you can add a new “fake” adult to your MDX and link the ticket to fake person now. After it’s linked, you can Reassign it to DD now or in April.