Tickets Disappeared

[Lewisc]

From MDE. Specifically I had 6 plus options left over on old tickets. They have no expiration. Sometime in the last few months it vanished, both mine and my wife's. My wife also lost a PH with one day left.

No rush but I don't want to wait too long. Is there an email address that works? Phone number. I'll wait before calling.

Thanks

 

[Ariel 1715]

This happened to me last week. Try signing out and signing back in. The CM I spoke to said once tickets are linked they wont just disappear so dont stress!!!

 

[SamFaniam]

From MDE. Specifically I had 6 plus options left over on old tickets. They have no expiration. Sometime in the last few months it vanished, both mine and my wife's. My wife also lost a PH with one day left.

No rush but I don't want to wait too long. Is there an email address that works? Phone number. I'll wait before calling.

Thanks

ticket.inquiries@disneyworld.com

 

[Lewisc]

Thanks for the email address. Ariel I think the tickets Disappeared the same time used tickets also disappeared. I'll wait a day or 2 to see if they reappear before sending an email.
Thanks

 

[Ariel 1715]

Good Luck! Hope you get them back!!

 

[Lewisc]

I hate it when posters don't followup. I sent the email. Got the automatic we're working on it immediate response. A few weeks later the emailed response told me to call ticketing.
I decided to wait until some of the re-opening issues were resolved.

After an hour on the phone it was resolved. I was transferred to a CM who specializes in this. He was able to pull up each ticket including date and park it was used. One remaining theme park day was restored. It sounds like 2 days were used the same day (I park hopped). I had 6 days of plus (water parks and whatever else is included) left on a non-expiring ticket with no theme park days left. The system has changed and those tickets will no longer show on MDE. I have to go to guest services when I want to use them. I know I won't be using them in the near future. I wanted to resolve this before they were purged from whatever computer data base is currently being used.

 

[Judique]

I hate it when posters don't followup. I sent the email. Got the automatic we're working on it immediate response. A few weeks later the emailed response told me to call ticketing.
I decided to wait until some of the re-opening issues were resolved.

After an hour on the phone it was resolved. I was transferred to a CM who specializes in this. He was able to pull up each ticket including date and park it was used. One remaining theme park day was restored. It sounds like 2 days were used the same day (I park hopped). I had 6 days of plus (water parks and whatever else is included) left on a non-expiring ticket with no theme park days left. The system has changed and those tickets will no longer show on MDE. I have to go to guest services when I want to use them. I know I won't be using them in the near future. I wanted to resolve this before they were purged from whatever computer data base is currently being used.

Glad you got it fixed. I have a lot of pluses - something between 20 and 30. I took my old tickets to guest relations a couple of years ago and they created new ticket media for me, and found a 1 day hopper in the mess which they separated so it could be used on its own. I've never attached to MDE, but have made a copy of all the numbers in the event of loss. We will probably do water parks some day if they ever reopen, or mini golf.