Applemomma
DIS Veteran
- Joined
- Dec 3, 2006
- Messages
- 1,687
So I think I know what happened here but it's still bugging me, especially since it's making me think twice about doing it again...
Bought two 5 day basic tickets for my trip last week, one through Undercover Tourist and one redeemed through Airmiles, with the intention of upgrading them after first use. Used them to enter Epcot but only wanted to stay there for a couple hours and hop to Magic Kingdom. Went to Guest Relations inside Epcot to upgrade them from the 5 day basics to 6 day parkhoppers. Should have only been $78.81 per ticket to get the upgrade however, I got charged $116.43 for one and $129.38 for the other!!
Told the cast member that that seemed way to high to me (I had unfortunately not done the math before hand so couldn't say it's only supposed to be x amount) and she kept saying the price went up, it's bridging, the price went up. When I asked why two different prices she said you get a discount because it's two. She was having trouble explaining why so high a price and I wasn't apparently making my explanation clear either. There was unfortunately, a bit of a language barrier as the cast member's first language was not english and she seemed to be having trouble translating what she wanted to tell me/ what I was saying. I've gone to guest relations before and her level of english didn't really match up to what I've experienced in there before but they were exceptionally busy so perhaps they were pulling in extra help. She did not have an "in training" tag on.
Finally I gave up because I clearly was getting no where and yes, I perhaps should have asked to speak to a supervisor, but I'm one of those "oh maybe it's my mistake" type of people and they were very, very busy. However, it kept bugging me and late I did the math to discover that I was right. So the next morning I went to concierge at my hotel and told them what had happened. Told the gal helping me that I bought tickets how and when I can to try and spread out the cost. Was up front with them about who I had gotten tickets through, but that everything I had read told me that once used they can be upgraded at no extra expense, other then the cost of the one day and the hopper option. She kept talking about how the price had gone up...I pointed out that I was going by the price on the app and there was no way it had gone up that much. And yes, I was being polite, not demanding or raising my voice...drives me nuts when I see people doing that to cast members. Long talk with her supervisor away from me where I have no idea what she was telling them because she didn't seem to know what I was talking about either. Finally I said "let's do the math...I have five day tickets...I wanted to upgrade to 6 day park hoppers...the difference in the two is x amount and I was charged $44 more per ticket, never mind where I got them from initially". The light seemed to dawn then and she seemed to get it, and most of the confusion for her seemed to come from her not being able to understand how the first cm came up with those numbers in the first palce. In the end she couldn't refund me the $88 because it was done in the park, and apparently their computers don't talk to each other, but she did credit my room account the money....I see it came up as "Guest Inconvenience".
So what it boils down to was the original CM wrong? Did she see the value I "paid" for the discounted tickets and charge me to bring the ticket up to a full price ticket and then the upgrade, which is what I suspect happened? I didn't think I was breaking any Disney rules by doing this as I see it gets discussed over and over and I'm sure I upgraded an extra day last year with no issues. As I said I had already used the ticket to get into the park so how could I avoid this happening again? The whole thing left a bad taste in my mouth...
Bought two 5 day basic tickets for my trip last week, one through Undercover Tourist and one redeemed through Airmiles, with the intention of upgrading them after first use. Used them to enter Epcot but only wanted to stay there for a couple hours and hop to Magic Kingdom. Went to Guest Relations inside Epcot to upgrade them from the 5 day basics to 6 day parkhoppers. Should have only been $78.81 per ticket to get the upgrade however, I got charged $116.43 for one and $129.38 for the other!!
Told the cast member that that seemed way to high to me (I had unfortunately not done the math before hand so couldn't say it's only supposed to be x amount) and she kept saying the price went up, it's bridging, the price went up. When I asked why two different prices she said you get a discount because it's two. She was having trouble explaining why so high a price and I wasn't apparently making my explanation clear either. There was unfortunately, a bit of a language barrier as the cast member's first language was not english and she seemed to be having trouble translating what she wanted to tell me/ what I was saying. I've gone to guest relations before and her level of english didn't really match up to what I've experienced in there before but they were exceptionally busy so perhaps they were pulling in extra help. She did not have an "in training" tag on.
Finally I gave up because I clearly was getting no where and yes, I perhaps should have asked to speak to a supervisor, but I'm one of those "oh maybe it's my mistake" type of people and they were very, very busy. However, it kept bugging me and late I did the math to discover that I was right. So the next morning I went to concierge at my hotel and told them what had happened. Told the gal helping me that I bought tickets how and when I can to try and spread out the cost. Was up front with them about who I had gotten tickets through, but that everything I had read told me that once used they can be upgraded at no extra expense, other then the cost of the one day and the hopper option. She kept talking about how the price had gone up...I pointed out that I was going by the price on the app and there was no way it had gone up that much. And yes, I was being polite, not demanding or raising my voice...drives me nuts when I see people doing that to cast members. Long talk with her supervisor away from me where I have no idea what she was telling them because she didn't seem to know what I was talking about either. Finally I said "let's do the math...I have five day tickets...I wanted to upgrade to 6 day park hoppers...the difference in the two is x amount and I was charged $44 more per ticket, never mind where I got them from initially". The light seemed to dawn then and she seemed to get it, and most of the confusion for her seemed to come from her not being able to understand how the first cm came up with those numbers in the first palce. In the end she couldn't refund me the $88 because it was done in the park, and apparently their computers don't talk to each other, but she did credit my room account the money....I see it came up as "Guest Inconvenience".
So what it boils down to was the original CM wrong? Did she see the value I "paid" for the discounted tickets and charge me to bring the ticket up to a full price ticket and then the upgrade, which is what I suspect happened? I didn't think I was breaking any Disney rules by doing this as I see it gets discussed over and over and I'm sure I upgraded an extra day last year with no issues. As I said I had already used the ticket to get into the park so how could I avoid this happening again? The whole thing left a bad taste in my mouth...
