Ticket money "on hold" at Disney

[leebee]

NB: I've called several times, been on hold for hours, given up, will try again, BUT...

DH and I were supposed to go to Disney in Jan 2020 and then covid reared its ugly head (DD got it, we were close contacts, had to cancel travel- the day before leaving!! ). We canceled our tickets (two 2-day/one park per day tickets, one for me, one for DH) and were told that the money would be available when we decided to return. I have all the related numbers (reservation, ticket#, total, etc) but I have questions. I was hoping someone here might have some insight, while I endlessly wait on hold with Disney.

First... Can I use the full total of the two tickets towards ONE ticket for me?
Next... If I book a Disney package (for one person, thinking solo trip here is in order), would they take the ticket money off the package total- total ticket money, not just my ticket- or should I book room-only and buy the ticket separately?

Just hoping someone has some idea while I listen endlessly to mind-numbing Disney on-hold music..

 

[Marionnette]

NB: I've called several times, been on hold for hours, given up, will try again, BUT...

DH and I were supposed to go to Disney in Jan 2020 and then covid reared its ugly head (DD got it, we were close contacts, had to cancel travel- the day before leaving!! ). We canceled our tickets (two 2-day/one park per day tickets, one for me, one for DH) and were told that the money would be available when we decided to return. I have all the related numbers (reservation, ticket#, total, etc) but I have questions. I was hoping someone here might have some insight, while I endlessly wait on hold with Disney.

First... Can I use the full total of the two tickets towards ONE ticket for me?
Next... If I book a Disney package (for one person, thinking solo trip here is in order), would they take the ticket money off the package total- total ticket money, not just my ticket- or should I book room-only and buy the ticket separately?

Just hoping someone has some idea while I listen endlessly to mind-numbing Disney on-hold music..

You cannot combine the value of 2 expired tickets towards the purchase of 1 new ticket. It sounds like the CM did not "cancel and refund" your ticket money but instead they just let the tickets expire, knowing that the price you paid for them can always be applied to new passes. So in essence, you don't have money or a credit that can be used for anything at Disney. You have 2 expired tickets in your account.

So, you will not be able to apply any kind of "credit" toward a package. You can book a room-only reservation and use one expired ticket's value toward a new date-based ticket. If the new ticket costs more, you will pay the difference. If it costs less, you will not get a refund for the difference.

What you could do is have one expired ticket exchanged for a new one which is dated for the first 2 days of your trip. Have the second one exchanged for a new ticket that is good starting on Day #3 of your trip. Once the new tickets are in your MDE, you can reassign your husband's ticket to yourself. It's not the most economical use of the tickets. But if you don't want to shell out more more for a longer multi-day ticket and you don't want that second expired ticket hanging out in cyberspace, it will work.

Sorry about your daughter's COVID. I hope she doesn't have any lingering side effects from it.

 

[leebee]

So in essence, you don't have money or a credit that can be used for anything at Disney. You have 2 expired tickets in your account.

So, you will not be able to apply any kind of "credit" toward a package. You can book a room-only reservation and use one expired ticket's value toward a new date-based ticket. If the new ticket costs more, you will pay the difference. If it costs less, you will not get a refund for the difference.


Sorry about your daughter's COVID. I hope she doesn't have any lingering side effects from it.

According to my notes, the CM told me that I have $549.78 on account and the credit is good indefinitely. I SUSPECT I will have to use it towards tickets. Info from Robo last summer indicates that I should be able to do this, but SO MUCH has changed at Disney! Mostly, with all the changes these days, I do not trust that this money will still be there when we are ready to go to Disney again so I'm seriously considering taking that solo trip this summer (that I've always dreamed about) before Disney changes its mind and I'm too old to travel alone comfortably!

Oh, and thanks. DD finally recovered. She had covid in the initial wave, so she was pretty sick. She also suffered migraines for about a year, and she'd never had migraines prior to having covid. They've pretty much cleared up by now. DH currently has covid, but he's double-vaxxed and boosted, and is taking the anti-viral. He's doing pretty well, mostly tired and like having a heavy cold. NOTHING like when DD had it!

 

[CarolynFH]

@leebee , best wishes for you in resolving this. As Robo always says, if you “ask nicely” for what you want (for the entire credit to be applied to a package for you alone), hopefully you’ll get it!

 

[lanejudy]

According to my notes, the CM told me that I have $549.78 on account and the credit is good indefinitely.

This sounds about right as credit for two 2-day tickets, and yes the credit should remain indefinitely. As PP says usually ticket credit is 1-for-1 meaning credit for 1 ticket can be used towards another. But you can certainly ask if they will combine for 1 longer ticket; just be prepared it’s a strong possibility they say no.

Expired ticket credit cannot be used towards a package.

 

[maryj11]

See if you get ahold of Disney. If not you might try to link a ticket to My Disney Experience. Might not work, but you could try.

 

[PinkPixel]

According to my notes, the CM told me that I have $549.78 on account and the credit is good indefinitely. I SUSPECT I will have to use it towards tickets. Info from Robo last summer indicates that I should be able to do this, but SO MUCH has changed at Disney! Mostly, with all the changes these days, I do not trust that this money will still be there when we are ready to go to Disney again so I'm seriously considering taking that solo trip this summer (that I've always dreamed about) before Disney changes its mind and I'm too old to travel alone comfortably!

Oh, and thanks. DD finally recovered. She had covid in the initial wave, so she was pretty sick. She also suffered migraines for about a year, and she'd never had migraines prior to having covid. They've pretty much cleared up by now. DH currently has covid, but he's double-vaxxed and boosted, and is taking the anti-viral. He's doing pretty well, mostly tired and like having a heavy cold. NOTHING like when DD had it!

I had tickets for my whole family that expired due to park closure in 2020 and they did end up giving me a Disney merchandise credit that I could use towards anything. That was very unusual and it was not the norm and through ticket escalation. I don’t expect to have that ever happen again. You can at least try to ask to have the money spent towards the new single ticket, but you need to do it on the phone with agent at ticket escalation, which is step beyond regular tickets. Try calling first thing at 7am and have your original confirmation order number.

 

[mdoc]

Ugh, I went through this in March. I had a little more than $2700 tied up in tickets from a trip planned for March 2020 (Disney closed the parks, so we didn't go). After spending over 5 hours on hold and being transferred to various departments, I got someone who could help me deal with those tickets. I was trying to use my "credit" to buy 2 one day tickets. The CM ended up taking one of what was originally a 4 day ticket and turning it into a 1 day ticket. So I was paying something like $400 for a ticket that woould cost about $150 if I just bought it with cash. I told the CM I wasn't crazy and didn't want to do that. After going around in circles for awhile, he just agreed to refund my $2700 and start from scratch. It was an ideal solution for me and I jumped on that, because I didn't want to spend 5 hours on hold every time I needed to use part of my credit - I don't know what was going on that the hold times were so long. Incidentally, I tried to get a refund back in 2020, since it was Disney, not me, who "cancelled," and they said no.

 

[Scooley01]

That's so odd. We had a trip booked for May of 2020, which of course didn't happen. We rescheduled the trip to July, thinking that COVID would be over by then (haha!), and then the parks shut down. We called and they just totally refunded us for every single part of our trip except travel insurance and our flight. We received credit for the flight with American Airlines, which we had to use by December of 2021.

 

[lanejudy]

That's so odd. We had a trip booked for May of 2020, which of course didn't happen. We rescheduled the trip to July, thinking that COVID would be over by then (haha!), and then the parks shut down. We called and they just totally refunded us for every single part of our trip except travel insurance and our flight. We received credit for the flight with American Airlines, which we had to use by December of 2021.

That sounds like you had a package booked? Packages are fully-refundable up until about a month prior, and with the covid shutdown they may have refunded regardless of the timing. Tickets purchased separately are usually non-refundable, but they do hold value towards new tickets.

 

[Scooley01]

That sounds like you had a package booked? Packages are fully-refundable up until about a month prior, and with the covid shutdown they may have refunded regardless of the timing. Tickets purchased separately are usually non-refundable, but they do hold value towards new tickets.

Ah that makes sense, it was a package! I was wondering why I kept seeing people discuss not being refunded for their tickets!