Ticket fiasco. Need advice...

[Miskey]

Wish OP would update.

Sure hate to see reputable companies that I have personally done business with be unfairly associated with fraud, when it's not even known if fraud has occurred

 

[randumb0]

It's hard to give any type of reaction to this post until they speak with the ticket seller

 

[bumbershoot]

OP I think you should say who the reseller is! Then send them a link to this thread and I'm sure they will fix the problem asap. No one likes to have bad press!

She should actually talk with the seller first. Yesterday she hadn't yet done so. She's west coast and could have been on the phone at 5am our time dealing with this. But she hasn't updated here.

You go ballistic AFTER reasonable methods have failed. Not before.


And I agree with a post from jtown. The explanation from Disney makes no sense.

 

[Jennasis]

Wish OP would update.

Sure hate to see reputable companies that I have personally done business with be unfairly associated with fraud, when it's not even known if fraud has occurred

To be fair the OP has not named any company. Others have speculated. And the OP may be at work or even working on the issue. Give her time to work it out.

 

[sweetpea29488]

Wishing pixie dust to the OP.

 

[MaryKatesMom]

This is a cliffhanger for sure!

 

[Miskey]

To be fair the OP has not named any company. Others have speculated. And the OP may be at work or even working on the issue. Give her time to work it out.

I was referring to the others that have speculated. People shouldn't be throwing out any company's name without more information

 

[PlainJane]

Very interested to see the outcome. I've never branched out to a third party seller. I'm hoping to for our next visit.

I agree with some posters above, I feel bad for the businesses that have been mentioned as possible suspects. The OP probably didn't want to throw the company under the bus, unless they are unwilling to work with her. Please think of how you might be hurting a small business with speculation.

 

[CatNipRules]

I'm happy to get involved: len at touringplans. Very sorry for this trouble.

Very nice of you to offer help to her.

 

[LilyWDW]

1) As of now none of us know what has fully happened. We have Disney saying one thing but no response yet from the other party. There is still a chance that the other party has not done anything "wrong". We simply do not have all the information to make any sort of call.

2) OP should not name the company until they have spoken to them and figures out exactly what has happened. If they name them and then it was not them at fault... that would be messy.

3) The first thing the CC company will ask with a dispute is if the OP has spoken to the company as of yet. So until OP has exhausted that avenue, the CC company most likely will not step in. OP needs to speak to the ticket company first.

 

[Mrs~Incredible]

Op, please update!

 

[Wendi Darling]

OP’s daughter here! OP is at work all day and the suspense in this thread is too much to handle. Hello all

I wrote an email as well yesterday afternoon (sent after work hours for the East Coast) to the ticketing agency detailing the problem and asking for help. This morning they called me directly (hooray!) and were able to resolve the issue with me completely. We now have a set of new tickets, already uploaded to my newly created MDE, and all is right with the world.

So what happened?!

The woman who helped me was extremely helpful and had already spent an hour hassling over the phone with Disney about the issue before calling me. According to her, Disney somehow created “duplicate" tickets of my particular order. When they realized they had created two sets of tickets, Disney cancelled the set that they believed to be the “ghost” set and did nothing to the set that they believed were already redeemed.

As our luck would have it, they switched these on accident. The tickets redeemed and showing on MDE were cancelled, and the actual valid tickets were floating around somewhere in magical Disney ticket world. The ticketing agency was able to talk to Disney and receive the confirmation number for the existing “real” tickets and pass it along to me - which I immediately entered into MDE and it worked perfectly (hooray again!).

Ultimately the third party ticket dealer handled the situation wonderfully. They responded quickly to the inquiry and called me with a solution already in hand. My contact at the ticket company also emphasized that I could contact her at any time if any other issues came up with the new tickets. A dastardly stressful situation turned right - such a huge relief. I will not name the ticket company involved, but will leave that up to OP to decide later when she is able to post. I hope this helps!

 

[cruisin5]

Yeah! So glad it worked out.

 

[Farps]

And everyone lived happily ever after, the end...

 

[Tink_83]

Thank you for the update! I'd like to know the name of the company because that is a company I would consider doing business with for my next trip to Disney, since they helped you out immediately!

 

[bluezy]

Thank you for the update! I'd like to know the name of the company because that is a company I would consider doing business with for my next trip to Disney, since they helped you out immediately!

I was just going to say that -- I hope the OP shares the name of the company because none of this was *their* fault, but their customer service seems to have gone above and beyond to resolve the issue. I'd want to do business with them.

 

[fla4fun]

Glad to hear it all worked out. I was pretty sure it was some kind of computer glitch causing the problem, and that it was unintentional. Have a great trip!

 

[Miskey]

When OP gets a chance. It would probably be a nice idea to edit the title of thread to note the update and eliminate the word fraud Glad it all worked out!

 

[Robo]

When OP gets a chance. It would probably be a nice idea to edit the title of thread to note the update and eliminate the word fraud Glad it all worked out!

Here's how:

You can edit the Title of a thread that you posted.


1. Open your first post.

2. To the upper-right, click "Thread Tools."

3. Choose "Edit Title"

4. Type new title in box.

5. Click "Save Changes."

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[hiroMYhero]

Here's how:

You can edit the Title of a thread that you posted.


1. Open your first post.

2. To the upper-right, click "Thread Tools."

3. Choose "Edit Title"

4. Type new title in box.

5. Click "Save Changes."

---------------------

Or, ask a Moderator to Edit the Title which I just did.

This thread was bordering on/blatant defamation with "fraud" and ticket sites who don't even sell 10-day park hoppers being named in multiple posts.

Please be mindful of businesses and their reputations. Thanks!