Ticket fiasco. Need advice...

[Missyrose]

There is basically nothing else Disney can do for you at the moment. You have to wait to talk to Boardwalk Tickets or whoever it was.

Disney's system allows them to refund tickets because it being "attached" to an MDE account means nothing to the ticketing system. It literally unlocks the FP+ mechanism and virtually nothing else. It's why you can transfer tickets among MDE accounts until they're used for the first time.

As hard as it is, take a deep breath and realize there's nothing to be done tonight. Call the ticket seller in the morning and see where you stand.

 

[bumbershoot]

now on the phone with Disney crying lol. I am now trying to get them to tell me how a third party can access my My Disney Experience and get a return of money on the ticket 25 days after the ticket has been uploaded and purchased.

No need to cry. And they aren't going to tell you that (nor do I believe the ticket seller could or would need to get INTO your MDE even if it did happen), so there's no need tying yourself up in knots wanting the info.

Honestly I don't believe the CMs. Or their systems.

Be patient, have a good night's sleep, know that Robo's right, and it'll work out. Tomorrow call them.

 

[tigerlilly]

I just got off the phone again with Disney. Basically I was told...after 45 minutes on hold and discussions amongst Disney people apparently.

The third party ticketing agency is a retailer like a Travel Agent. I am their client and they basically represent me and the ticket they sold me is still under their control. So they apparently called in on March 8 and cancelled the two tickets. Disney could not give me a reason why. To reestablish the tickets the agency would need to call in and do it. So Disney basically said it is up to you to get them to fix it.

I will wait and talk to them. I have called and sent an email. It all seems so strange as I have never heard of this happening before. I will keep you updated.

Again thank you for all your help and support.

 

[Tink_83]

I just got off the phone again with Disney. Basically I was told...after 45 minutes on hold and discussions amongst Disney people apparently.

The third party ticketing agency is a retailer like a Travel Agent. I am their client and they basically represent me and the ticket they sold me is still under their control. So they apparently called in on March 8 and cancelled the two tickets. Disney could not give me a reason why. To reestablish the tickets the agency would need to call in and do it. So Disney basically said it is up to you to get them to fix it.

I will wait and talk to them. I have called and sent an email. It all seems so strange as I have never heard of this happening before. I will keep you updated.

Again thank you for all your help and support.

Talk to them in the morning. If you are still having problems contact your credit card company and start the process to dispute the charge. I've had to do this before (not with tickets but a UHAUL fiasco where they double charged me because the local store didn't understand that the UHAUL system charges the card and so they charged me through their system as well). I got my money back and I believe my credit card company refunded me the money immediately while I was disputing it. Good luck!

 

[mrbghd]

Immediately not tomorrow, not after you wait to talk to the re-seller, immediately call the credit card issuer and file a dispute as the goods you paid for were not provided. They will conduct their own investigation and hopefully resolve the issue. My other advice is not deal with that company again. This may have been an innocent error but seems more shady than that.

 

[ShellieMimi]

Immediately not tomorrow, not after you wait to talk to the re-seller, immediately call the credit card issuer and file a dispute as the goods you paid for were not provided. They will conduct their own investigation and hopefully resolve the issue. My other advice is not deal with that company again. This may have been an innocent error but seems more shady than that.

I agree. This has been too much work & stress for OP. I would no longer choose to work with this agency. I would wonder if this "mistake" might happen again. A reputable ticket agency is not going to "accidentally" cancel tickets that a customer paid for.

OP, if you wish to call, ask not for the tickets but for a refund. If they refuse, hang up & file a dispute with Chase. Whatever amount they're "saving" you is not worth the aggravation.

 

[supersnoop]

Immediately not tomorrow, not after you wait to talk to the re-seller, immediately call the credit card issuer and file a dispute as the goods you paid for were not provided. They will conduct their own investigation and hopefully resolve the issue. My other advice is not deal with that company again. This may have been an innocent error but seems more shady than that.

The first question they ask when opening a disputed is "have you attempted to work this out with the seller?" There is no reason to file a dispute until she's actually spoken with the ticketing company.

 

[supersnoop]

(I am the one who is planning for everyone in our group)

Does your daughter have her own MDE account? If so, log in to her account and see if the ticket is listed there.

 

[Lothlórien]

I really hope you can get this resolved tomorrow. Wishing you all the best.

 

[tigerlilly]

Does your daughter have her own MDE account? If so, log in to her account and see if the ticket is listed there.

She does not have one. I thought about her making one when this all started (when I was initially told by Disney it was a MDE issue) but in the end I thought that would just confuse the issue!

I agree. This has been too much work & stress for OP. I would no longer choose to work with this agency. I would wonder if this "mistake" might happen again. A reputable ticket agency is not going to "accidentally" cancel tickets that a customer paid for.

OP, if you wish to call, ask not for the tickets but for a refund. If they refuse, hang up & file a dispute with Chase. Whatever amount they're "saving" you is not worth the aggravation.

I am not going to lie this has been a lot of work! The amount of hours I have spent on the phone vs how much I am paid an hour I have literally saved no money on these tickets. I am just trying to convince myself it is an innocent mistake...now 6 hours ago when I left a message I was not overly nice lol. I am almost afraid if I make them mad they will take away the other two tickets I purchased since they apparently have that power according to Disney. Now I can see if someone bought the tickets with a bad credit card and them having to cancel but that really isn't the case here. I will try to work it out tomorrow before work and if it is not resolved quickly I will get Chase involved.

 

[Queen of the WDW Scene]

Contact your CC company and tell them the situation and dispute the charges.

 

[DLBDS]

I've read some real horror stories this week. This being one of them. I feel your pain and completely understand the urgency to resolve the whole situation. I would be a basket case. That's just way too much money to risk losing. You've gotten good advice here though. I hope everything works out. As a fellow Disney cc holder, I'm going to stay tuned....

 

[lentesta]

I'm happy to get involved: len at touringplans. Very sorry for this trouble.

 

[wconn1979]

Hope you get it all worked out, let us know how it goes!

 

[DaisyJ]

What ticket reseller is this?

 

[Allison]

I'm confident this will get worked out. Something strange happened that I am sure will be made right. Quite frankly, I wouldn't be so sure that it is the ticket reseller and not Disney messing something up in their system. Whatever happened, I don't think it was fraud.

 

[ton80]

Please provide the name of the 3rd party ticket seller so that no one else goes through this horrible ordeal!

 

[SaintsManiac]

OP I am so sorry. I don't even know how I would react. My anxiety would get the better of me I know it.

You've gotten solid advice here. As others have said I would love to know who this reseller is. I only buy from UT, but it would be best to warn people off this company.

 

[Allison]

How about we give the situation a chance to be straightened out before we decide this is some horrible company? Once the facts are known, it would be great to share so people can make up their mind. The company doesn't even know there is an issue at this point.

 

[rwdavis2]

[QUOTE="tigerlilly, post: 57462775, member: 2067"..... Disney could not give me a reason why. To reestablish the tickets the agency would need to call in and do it. So Disney basically said it is up to you to get them to fix it.......[/QUOTE]

I hope you get this worked out. But the above is exactly why I rarely if ever buy through a third party. They will point fingers at each other when something goes wrong.