Ticket cancellations?

[Pookie9922]

My whole family is supposed to go DL/CA on Saturday and Sunday. This includes my brothers and their families and my parents. We just found out my Grandmother in the hospital and now my parents might not come for the weekend. Does anyone know if it's possible to get a refund in these circumstances? or at least change the names on the tickets to someone else for a future visit? (They wouldn't want to go by themselves) I tried calling the Disney help line and they had such a high volume it wouldn't even let me wait!

 

[Winnowill]

My whole family is supposed to go DL/CA on Saturday and Sunday. This includes my brothers and their families and my parents. We just found out my Grandmother in the hospital and now my parents might not come for the weekend. Does anyone know if it's possible to get a refund in these circumstances? or at least change the names on the tickets to someone else for a future visit? (They wouldn't want to go by themselves) I tried calling the Disney help line and they had such a high volume it wouldn't even let me wait!

It doesn't matter what name is assigned to the ticket. That's all it is, literally - the name assigned to the ticket. If it hasn't been used, anyone can use it regardless of its name. You can assign a ticket any name you like.

 

[TheTinyTiger]

I'm sorry to hear about your grandmother!

I've found Disney to be quite reasonable about refunds and cancelations in circumstances like these. When staying @ WDW, my daughter and I had tickets to the Christmas celebration and reservations at some of the top restaurants. When I had to be hospitalized mid trip for pneumonia, they waived any cancelation fees, and refunded all up-front costs. If you try again to call, I bet they'll help you. If you can't get through, you can go to City Hall when you get to the park and explain the situation.