I find that hard to believe as well. We thought they were both exceptional - they were really good about feeling kids out, and if some were nervous, they didn't push at all. They were dancing up a storm, just like in the movie too! They spent a lot of time getting to know guests, and took a long time with each one - they didn't seem to care too much about time at all. It was refreshing as most characters greets are very rushed.
They were fabulous, so not sure what happened? Perhaps your daughter was afraid of Naveen? Tiana was very welcoming and gentle to the children, so perhaps your daughter was just sensitive about something else?
Tiger