All is well again...Talked to guest services and they were able to recover our reservation and drop the tickets. We did book last November (2012) for June of 2013, not for this coming November. We have five in our family DH, Myself, DD14, DD12, DD 8 and had tentatively scheduled this trip two years prior. The rest of the family just kind of jumped on board and informed us they were going to come with us. We saved for two years to stay at the Poly again because the resort holds something special near and dear to our hearts that has a long story attached to it with a lot of Pixie dust and magic that helped heal our hearts after the loss of one of our children, but we just couldn't pay the extra beyond the GV. Yes, it is incredible we can afford this but it was planned and we saved and saved to honor a memory that is dear to us. Staying POR wasn't so much an issue of Mod vs. Deluxe as it is something completely different I didn't communicate. We love Disney and all it has given us through the years and yes the experience would be great no matter what... But, we wanted to go back to the Poly because it is a part of the experience beyond the parks themselves. For us it is part of the magic. Disney as always came through for us. It was upsetting because I felt we had lost something bigger than a hotel room, what was truly painful was the missed opportunity for us to honor a celebration of life no matter how short lived it may have been and immerse ourselves in the joy and magic that fills our hearts when we are there. Thank you Disney for understanding and your dilligent efforts to help us resolve such a petty issue as a GV room at a deluxe resort.