Think we paid too much. Need Opinions

[SheriN]

Ok, see if you can make any sense of this, because I can't. Not really anyway. Actually not at all. I’m hoping by typing it all out it will make sense. And ask it here to see if anyone else can make sense of it.

Going to try to make this as uncomplicated as I can. I think something’s wrong but I can’t see it so am asking here to see if anyone else can explain this to me.

First off. Had *2* Adult 1 Day tickets. And to buy *2* more Adult 1 Day tickets. Also had to buy *1* Adult 2 Day tickets as well as *2* Child 2 Day tickets. So that each of us, there’s 5, had 2 Day tickets.

Spent and paid roughly $460 for these tickets. Can’t remember if this is before taxes or not.

Got to WDW, did MK and Epcot, had a blast so DH decides we should see if they’ll upgrade our tickets to 7 Day No-Expiration and Park Plus tickets.

Go to ticket counter, lady says No problem, and proceeds to screw up. Instead of upgrading *5* tickets to 7 Day tickets, she sees all *7* tickets and upgrades all 7 tickets to 7 Day tickets. And marks off days already used on each. Leaving *5* Days left on the original 2 Day tickets and *6* Days on the Original 1 Day tickets. And she adds not only the Non-Expiration Option, the Park Plus option but also the Park Hopper. Which the Park Hopper is not something we wanted.

To a grand total of $1822, with taxes.

No good I say. That’s not what I said I say. Which is understandable she got confused because A> it is confusing, and B> why is it the only counter with a speaker being used is the one right next to you? Why do they all not have speakers? If none have speakers isn’t it then Murphy’s Law that the one that IS using one is right next to you? So needless to say it was hard to hear me, and it was hard to hear her.

So she tries to refund my money, which she can’t do because she’s already marked off the days in the computer. So off to Customer Service she says.

Hmmm, Ok then. So off we go.

Where they did refund me some of the price. I’m missing one of the receipts so don’t have exact numbers.

In one transaction they removed the Park Hopper option that we didn’t want. That was roughly $186. They also removed *2* of the 7 Day passes, dropping them back to the Original 1 Day passes. That was roughly $586. Then they proceeded to update the Days Used and marked the original 2 Day passes down to 4 days left, and the original 1 Day passes with having 5 Days left.

Now here’s what doesn’t make sense to me. Where’s the discount for the 7 Day tickets? It looks as if we were charged the full price for the 7 Day tickets, for the Adults and Children both. Yet we already paid for *3* 2 Day tickets and *4* 1 Day tickets. Shouldn’t there have been a discount for money already spent? Because from what it looks like to me we paid the full 7 Day ticket price and the Original group of tickets.

And if we were charged the full 7 Day ticket prices, which is what looks like happened, why then did they mark off the Days already used leaving us with 4 and 5 Days left on our tickets? Instead of giving us 6 Days left on a 7 Day ticket, which we just paid for?

I have all receipts. I don’t know if anyone can do anything at this point. I hope so. I plan on thinking on this more, asking questions here, getting responses and contacting WDW and seeing what can be done. I can’t drive back to WDW to fix this, we live too far away…only about 11 hours but that’s far enough. But I can call and fax and e-mail and anything else I have to do.

I know none of this makes sense but please try to figure it out and help me here. Maybe I’m just missing something but I still feel like we paid too much, OR should have more days then we have left.

What I think should be done is since we paid full price for the 7 Day tickets we should now have 6 Days left on them, not 4 and 5…which really makes no sense that they aren’t even. But then none of this makes sense.

If Dh had just listened to me in the first place we’d have gotten the 10 Day passes with the options we wanted. Oh well, maybe I can fix this fairly easily.

 

[TAKitty]

I don't think you get the discount on days you did use. I am not sure. I think this late it the game, because you are home, you may have to just "eat" any extra expense. Sorry!

 

[SheriN]

Yeah that's what I'm afraid of, that we're tough out of luck. I keep thinking about how we paid for the 7 Days but actually paid for 11 Days but are only getting to use 4 more Days and that just doesn't seem right. It was like they totally discounted us having paid for 2 Days previous yet the marked off those days too. And it annoys me. And it stinks that there probably isn't anything I can do about it, or that they will do about it at this point.

Had we not gotten to the park at 1:30 on our last day but instead gotten there earlier I would have figured all this out sooner and had more time while there to resolve this. Luckily our last day wasn't crowded at all <it was a Wednesday> so we got to ride more rides then we'd previously gotten to do.

Anyway, thanks for the reply, and anyone else who does in the future.

 

[Dislifer]

I can imagine how annoyed you feel. What's done is done. Try not to stress over it. Easier said than done I know, but just try to forget about it, you're only going to make yourself upset.
I know sometimes I dwell over things like this too much, and it doesn't help anything. Just remember the good time you had being there and enjoy that. Sometimes things are not worth the stress that they cause you...take it from one who knows!!!

 

[KathyTX]

Upgrading tickets and handling all the Magic Your Way options can get pretty confusing, can't it?

One thing that I think is adding to the confusion here is that two of your adults had 2 separate 1 day tickets in the mix. I believe that you can only apply one ticket toward any upgrade, so those two transactions would have only been applying one day to the 7 day (no parkhopping, no expiration?) MYW ticket.

So you were upgrading:

1 day adult ticket (single park?) to 7 day no expiration
1 day adult ticket (single park?) to 7 day no expiration
2 day adult ticket (single park?) to 7 day no expiration
2 day child ticket (single park?) to 7 day no expiration
2 day child ticket (single park?) to 7 day no expiration

The easiest approach might be to start with the published value of each ticket and then figure out the difference to see what you should have paid.

A note on the ticket you're getting credit for: the credited price will be the actual price Disney received for the sale of the ticket. If you bought it at the gate, that should be the published price. If you bought it from a discount ticket broker, that will be the price that the broker paid Disney for the ticket rather than the price you paid. Here's a link to ticket pricing to help get started: http://www.wdwinfo.com/wdwinfo/tickets.htm

We have a couple of posters who are **really** knowledgeable about ticket prices and upgrades who post on the Theme Parks Attractions and Strategies forum. I'm going to move this thread from the Welcome Board to the Theme Parks Attractions and Strategies board, where I know you'll get a great explanation about how this works.

 

[SnackyStacky]

Ok, see if you can make any sense of this, because I can't. Not really anyway. Actually not at all. I’m hoping by typing it all out it will make sense. And ask it here to see if anyone else can make sense of it.

Going to try to make this as uncomplicated as I can. I think something’s wrong but I can’t see it so am asking here to see if anyone else can explain this to me.

First off. Had *2* Adult 1 Day tickets. And to buy *2* more Adult 1 Day tickets. Also had to buy *1* Adult 2 Day tickets as well as *2* Child 2 Day tickets. So that each of us, there’s 5, had 2 Day tickets.

Spent and paid roughly $460 for these tickets. Can’t remember if this is before taxes or not.

Got to WDW, did MK and Epcot, had a blast so DH decides we should see if they’ll upgrade our tickets to 7 Day No-Expiration and Park Plus tickets.

Go to ticket counter, lady says No problem, and proceeds to screw up. Instead of upgrading *5* tickets to 7 Day tickets, she sees all *7* tickets and upgrades all 7 tickets to 7 Day tickets. And marks off days already used on each. Leaving *5* Days left on the original 2 Day tickets and *6* Days on the Original 1 Day tickets. And she adds not only the Non-Expiration Option, the Park Plus option but also the Park Hopper. Which the Park Hopper is not something we wanted.

To a grand total of $1822, with taxes.

No good I say. That’s not what I said I say. Which is understandable she got confused because A> it is confusing, and B> why is it the only counter with a speaker being used is the one right next to you? Why do they all not have speakers? If none have speakers isn’t it then Murphy’s Law that the one that IS using one is right next to you? So needless to say it was hard to hear me, and it was hard to hear her.

So she tries to refund my money, which she can’t do because she’s already marked off the days in the computer. So off to Customer Service she says.

Hmmm, Ok then. So off we go.

Where they did refund me some of the price. I’m missing one of the receipts so don’t have exact numbers.

In one transaction they removed the Park Hopper option that we didn’t want. That was roughly $186. They also removed *2* of the 7 Day passes, dropping them back to the Original 1 Day passes. That was roughly $586. Then they proceeded to update the Days Used and marked the original 2 Day passes down to 4 days left, and the original 1 Day passes with having 5 Days left.

Now here’s what doesn’t make sense to me. Where’s the discount for the 7 Day tickets? It looks as if we were charged the full price for the 7 Day tickets, for the Adults and Children both. Yet we already paid for *3* 2 Day tickets and *4* 1 Day tickets. Shouldn’t there have been a discount for money already spent? Because from what it looks like to me we paid the full 7 Day ticket price and the Original group of tickets.

It's REALLY tough for me to try and figure this out without seeing your receipts and your actual tickets, so I'll help as best I can.

First thing - WebmasterKathy was right. If you're trying to put multiple tickets (ie: 2 of your single day tickets) onto (1) new 7 day ticket - that won't work. Upgrading only works on a 1:1 basis.

Second thing - your receipts SHOULD show a line item for a credit for the full amount of your tickets. This should be $63.64 for a 1 day adult base ticket, $126.74 for a 2 day adult base ticket, and $102.24 for a 2 day child base ticket. Then, your NEW tickets SHOULD show a full gate price.

And if we were charged the full 7 Day ticket prices, which is what looks like happened, why then did they mark off the Days already used leaving us with 4 and 5 Days left on our tickets? Instead of giving us 6 Days left on a 7 Day ticket, which we just paid for?

That goes back to the crediting item. Even though they've charged you full price for the 7 day ticket, there should be a full credit for what you turned in. That's why the tickets would have been issued to you with some of the days having been used.

I have all receipts. I don’t know if anyone can do anything at this point. I hope so. I plan on thinking on this more, asking questions here, getting responses and contacting WDW and seeing what can be done. I can’t drive back to WDW to fix this, we live too far away…only about 11 hours but that’s far enough. But I can call and fax and e-mail and anything else I have to do.

You can try contacting them - but I'm not sure how much they'll be able to do. Ticketing issues are only, unfortunately, handled in person. Because of the nature of the problem -they may be willing to make an exception and have you send everything - but I'm not sure.

I know none of this makes sense but please try to figure it out and help me here. Maybe I’m just missing something but I still feel like we paid too much, OR should have more days then we have left.

Like I said - without the information in front of me - it's really difficult to wrap my head around your problem. But it SOUNDS like the major crux here is that you were attempting to put more than one previously used admission towards new admission - which is a no no.

If there are only two of you - then you would have only been able to get credit for 2 of your previously used adult admissions. I think originally there were five of those. Which means 3 of them were NOT credited back to you.

This might be why you feel like you paid too much - because you weren't getting back money for some of the tickets you used.

What I think should be done is since we paid full price for the 7 Day tickets we should now have 6 Days left on them, not 4 and 5…which really makes no sense that they aren’t even. But then none of this makes sense.

If Dh had just listened to me in the first place we’d have gotten the 10 Day passes with the options we wanted. Oh well, maybe I can fix this fairly easily.

Look in your box for a PM from me.

 

[Goofy4]

Ahh, the "dark" side of the ticket system... I didn't try to follow it all, just wanted to add this: We mistakingly distributed 2 tickets (of differing types) to 2 adults in our group of 13 and eventually corrected the problem.

We discovered the problem the day before leaving, but were given incorrect information on how to correct it. Since we had a plane to catch, we could not get the problem corrected while there.

When we arrived back home, we sent a copy of all the tickets along with a detailed explanation of what had happened. A week later, they called us to confirm that they were correcting the problem with instructions on what to do next time we go to WDW.

We were relieved that someone understood the problem and seemed to know how to correct it (originally no one was quite understanding the issue). Perhaps it's worth a shot. You should be able to get an explanation of what went wrong and what your options are.

I don't have the address we used at the moment. PM me if you need it. Here's hoping for the best

 

[philaround]

Keep in mind that the credit you recieve on the used days portion of your new purchase would most likely NOT be the higher per day dollars of the 1 and 2 day tickets. Disney would issue the credit basrd ob the lower per day totals of of the 7 day ticket. I haven't looked it up BUT you might have saved money by buying brand new 4 or 5 day tickets and not trying to trade in your existing tickets. I know that Disney has some of the best people [CMs] in the retail and ticket booth catagories but no matter where I am, when I am spending my money [and want to make sure I don't get overcharged], I keep in mind the old saying "Keep It Simple Stupid" {KISS}.
The easier you make it for the cashier the less chance it will get messed up.

 

[SheriN]

Again want to express my thanks to everyone for responding. As I stated it is a very confusing situation based on the 1 Day tickets for 2 adults which totalled 4 1 day tickets. When we upgraded they took each of those 4 tickets and made them 7 Day tickets, which was not what we wanted, so they removed those charges and dropped them back to 1 Day tickets.

Which I'm totally fine with. As long as they didn't then in turn charge us, or keep a charge of 1 Day tickets on there. Know what I mean? I will try to PM everyone that mentioned it to seek further help.

It may end up they did it the correct way and I'm not just seeing it, but it's better to know then to not know.