bizeemom4
DIS Veteran
- Joined
- Nov 13, 2004
- Messages
- 2,031
Cue the western shootout music. Kaching.. Kaching.. Kaching...My spurs are jingle jangling. It's high noon at the OK Corral. Final Showdown and someone's going down.
My wish has been granted and a manager has been rounded up. It's time to let it all go and give a CM a piece of my mind. I've had a week to work up to this moment and the anger that I am feeling and is about to be unleashed.
The manager wheels himself to the counter where I am standing. The manager is in a wheelchair. Am I going to stand here and scream at a physically challenged person? I may be mad as he*% but I am not a heel.
I explain to this manager everything that has happened to me at the hands of his company. I specifically detail the room charge mishap and the promises made and broken by his front desk staff. He prints a copy of the charges on my account so far and pulls himself up to standing to go over the list with me. He apologizes for what has happened to me and tells me that the specific mistakes made by his staff will be addressed. He says that he has no better explanation for their mistakes but sheer incompetence. Are you kidding me? A person from Disney actually admitting that they were incompetent?! Isn't that an act punishable by death in Disneyworld?
I take a deep breath and ask him if he could compensate me by removing one of the night's charges from my bill. Without missing a beat, he tells me "I don't see how removing a night's room charge would make up for what you've been thru. I don't see how the two are connected." Wait. Was I just thrown into a parallel universe?
He asks me if we've eaten tonight. I show him the charge for snacks at the Fantasmic theater. He says "How about if I arrange for your family to have breakfast tomorrow?" I tell him "You know. I've been let down by your company so many times on this trip. I am afraid that if I agree to that, I'll get home and find out that I was charged for my 'free' breakfast." He offers to pay me cash. $50. That's it. That's all he thinks my troubles are worth. FINE. Let's just get this over with. I feel like trash as I sign a paper proving that he gave me the money. For the second time in two days, I feel like crying. He either had a change of heart or he must have seen how upset I was getting because he pulled himself out of his wheelchair again and drew a line on my list of charges. He agreed to take off everything from that line down. Ok. I'll agree to that. He tells me that he will deduct the charges, close my account and have the updated final bill personally delivered to the room tonight. That is much better. I go back to the room to meet up with the kids as they are getting ready for bed. A knock at the door and a CM on a Segway hands me my bill.
I peruse the bill and between the deductions and the $50, the total is MORE than one night's charges for the 2 rooms. Why didn't he just agree to my request in the first place?
I am happy that the manager will have to account for this credit and explain to the "powers that be" why he gave a guest money back. Maybe this will prompt some training and prevent a disappointing stay for future guests?
Next report will be "A Whole New World"
My wish has been granted and a manager has been rounded up. It's time to let it all go and give a CM a piece of my mind. I've had a week to work up to this moment and the anger that I am feeling and is about to be unleashed.
The manager wheels himself to the counter where I am standing. The manager is in a wheelchair. Am I going to stand here and scream at a physically challenged person? I may be mad as he*% but I am not a heel.
I explain to this manager everything that has happened to me at the hands of his company. I specifically detail the room charge mishap and the promises made and broken by his front desk staff. He prints a copy of the charges on my account so far and pulls himself up to standing to go over the list with me. He apologizes for what has happened to me and tells me that the specific mistakes made by his staff will be addressed. He says that he has no better explanation for their mistakes but sheer incompetence. Are you kidding me? A person from Disney actually admitting that they were incompetent?! Isn't that an act punishable by death in Disneyworld?
I take a deep breath and ask him if he could compensate me by removing one of the night's charges from my bill. Without missing a beat, he tells me "I don't see how removing a night's room charge would make up for what you've been thru. I don't see how the two are connected." Wait. Was I just thrown into a parallel universe?
He asks me if we've eaten tonight. I show him the charge for snacks at the Fantasmic theater. He says "How about if I arrange for your family to have breakfast tomorrow?" I tell him "You know. I've been let down by your company so many times on this trip. I am afraid that if I agree to that, I'll get home and find out that I was charged for my 'free' breakfast." He offers to pay me cash. $50. That's it. That's all he thinks my troubles are worth. FINE. Let's just get this over with. I feel like trash as I sign a paper proving that he gave me the money. For the second time in two days, I feel like crying. He either had a change of heart or he must have seen how upset I was getting because he pulled himself out of his wheelchair again and drew a line on my list of charges. He agreed to take off everything from that line down. Ok. I'll agree to that. He tells me that he will deduct the charges, close my account and have the updated final bill personally delivered to the room tonight. That is much better. I go back to the room to meet up with the kids as they are getting ready for bed. A knock at the door and a CM on a Segway hands me my bill.
I peruse the bill and between the deductions and the $50, the total is MORE than one night's charges for the 2 rooms. Why didn't he just agree to my request in the first place? I am happy that the manager will have to account for this credit and explain to the "powers that be" why he gave a guest money back. Maybe this will prompt some training and prevent a disappointing stay for future guests?
Next report will be "A Whole New World"
) He was often heard to say there were two kinds of people in wheelchairs. Ones that used them to get places, and ones that used them to get things-you can guess which group he was in, and he would have told you (insert a Southern drawl) "Honey, if he done ya wrong, don't think about his chair, think about his mistake. He can take it."
I can't believe all of this happened to one person!!!
Wow! Major applause for you. I am so impressed that you managed to stay calm. I certainly couldn't. Bravo! 
