So, any ideas behind why BC changed their policy and now have you check-out and check back in with split reservations? (This means having to have your keys rekeyed).
I noticed the new bedding, towels, etc.... piled by the door this morning, since they have it in the system that our stay ends today the 9th, even though we are here until the 17th.
Obviously, this new change isn't for their convenience of their renters because it took me 15 minutes to stand in line and then wait why a new person had to ask how to do the check-out, check-in, rekeying procedure.
The only thing I can come up with is maybe they get to charge more points for the housekeeping, since they have me checking out today - housekeeping. They do housekeeping on day 7 of a stay, and then when you check out. So this way they get to charge points for 3 cleanings/housekeeping.
Whereas if it was put in the system as one continuous stay my 13 day stay would only have housekeeping coming twice (once on day 7 and again at check-out).
Thoughts?
Then again, someone else above said they didn't have to go and get their keys rekeyed even though they had a split reservation.
Is there any way your reservation is made under two different owners?
The only time I have come across this is when I have two reservations by separate owners, these reservations can not be linked in the Wyndham system. Comments can be made on each reservation to request the two reservations be lined up to use the same continuous condo.