3guysandagal
DIS Veteran
- Joined
- Jan 4, 2008
So, a Customer Care Representative was quick to get back to me on Monday morning with the response that she had forwarded my concerns to the General Manager of the Hotel, and that he would get back to me by today. She also requested that I send the pictures to her and included her email address, which I did.
I am not posting her emails as there is the usual disclaimer that they can not be copied or distributed, blah, blah.
Mine, on the other hand, are my property.
"Dear ___,
Thank you for your quick response.
I am attaching the pictures I took while staying at the Waterbury Super 8, room 209, for your use.
I feel contacting the General Manager in this case has done you a disservice.
There is no way he/she did not know his/her hotel was in this shape, and I doubt he/she cares.
I refer you to a trip advisor review from 2007.
Surprisingly, it is the only one, but I may rectify that.
http://www.tripadvisor.com/Hotel_Re...er_8_Motel-Waterbury_Connecticut.html#REVIEWS
I only wish we had read it before staying there.
This experience has put a dark cloud over my views of the Super 8 chain.
I must add that we did stay at the Super 8-Halfway in Hagerstown MD in
December of 2009 and it was very nice.
I will be sending the pictures in two sets as they were not deliverable
due to size.
Hope to hear from you again regarding this matter."
I only hope her reaction was much the same as yours.
scared1:
)
On Wednesday, I received an email from her again, apologizing for the fact I had not heard from the GM, although I had not said anything regarding it.
She assured me she would watch the case and contact me if I heard nothing by today.
She also informed me that she had forwarded the pictures to the GM.
Nothing like showing them what they already know.
Today, after hearing nothing, I sent this email...
"Hi ___,
As expected, no contact from the GM as of 3:30pm EST today.
I appreciate your attention to this matter, but again, I doubt they care.
Do yourselves a favor and send an inspection team to this cess pool.
Although, with you giving them the heads up, that may be futile.
Last Monday morning would have been the best time.
It is only 2 1/4 hours from head office at 1 Sylvan Way in Parsippany NJ.
Again, your attention has been noted, and I can only imagine what you deal with on a daily basis.
John Valletta should be proud of this fine example of Super 8 Hotels.
I'll be writing him next.
John
So, thats where we stand at the moment.
I would imagine we will not hear back from them until Monday now.
Next step...TripAdvisor review.
I am not posting her emails as there is the usual disclaimer that they can not be copied or distributed, blah, blah.
Mine, on the other hand, are my property.
"Dear ___,
Thank you for your quick response.
I am attaching the pictures I took while staying at the Waterbury Super 8, room 209, for your use.
I feel contacting the General Manager in this case has done you a disservice.
There is no way he/she did not know his/her hotel was in this shape, and I doubt he/she cares.
I refer you to a trip advisor review from 2007.
Surprisingly, it is the only one, but I may rectify that.
http://www.tripadvisor.com/Hotel_Re...er_8_Motel-Waterbury_Connecticut.html#REVIEWS
I only wish we had read it before staying there.
This experience has put a dark cloud over my views of the Super 8 chain.
I must add that we did stay at the Super 8-Halfway in Hagerstown MD in
December of 2009 and it was very nice.
I will be sending the pictures in two sets as they were not deliverable
due to size.
Hope to hear from you again regarding this matter."
I only hope her reaction was much the same as yours.
scared1:)On Wednesday, I received an email from her again, apologizing for the fact I had not heard from the GM, although I had not said anything regarding it.
She assured me she would watch the case and contact me if I heard nothing by today.
She also informed me that she had forwarded the pictures to the GM.
Nothing like showing them what they already know.
Today, after hearing nothing, I sent this email...
"Hi ___,
As expected, no contact from the GM as of 3:30pm EST today.
I appreciate your attention to this matter, but again, I doubt they care.
Do yourselves a favor and send an inspection team to this cess pool.
Although, with you giving them the heads up, that may be futile.
Last Monday morning would have been the best time.
It is only 2 1/4 hours from head office at 1 Sylvan Way in Parsippany NJ.
Again, your attention has been noted, and I can only imagine what you deal with on a daily basis.
John Valletta should be proud of this fine example of Super 8 Hotels.
I'll be writing him next.
John
So, thats where we stand at the moment.
I would imagine we will not hear back from them until Monday now.
Next step...TripAdvisor review.
