to "clkelley" -
Whoa!!! When you stay at the All Stars your bags are usually "IN" your room when you return? When we stayed at the Polynesian once there was a huge fiasco with our room, and it was not ready. We had stayed at another hotel the previous week, and went over to check in to the Polynesian in the early afternoon. By now it had become LATE afternoon. We had plans for dinner and then Fantasmic, and we had REALLY wanted to get a little settled in to our new room before we had gone to dinner. When it became painfully obvious that that was not going to happen, I asked the CM at the desk, "Can you just have Bell Services deliver our luggage to our room when it becomes available?" She said "No, you'll have to call for it when you get back to your room". I said, "That won't be until close to midnight, and my children will be exhausted. It would be nice to have our luggage "IN" the room at that point." The CM said, "I'm sorry but WE CANNOT DO THAT FOR SECURITY REASONS." I asked her, "Why not?" She again stated that it was for MY protection of my belongings, and that because of security reasons they COULD NOT put luggage in a guest's room unless the guest was there. I said, basically, "Look, we tipped them to put it into storage, and we will give them a NOW to deliver it to our room LATER, because I can see that THAT is what the problem is." Of course I ended up having to call for my luggage at midnight, but I knew that it was not ONLY for security reasons. Both my husband and I left the front desk certain that the policy is so that the guest is there to tip Bell services both when they help you put your luggage on a cart, and when they put it in the room. Prior to that stay, we had always tipped the person taking it out of our car generously because we thought he was going to deliver it to our room. Then when the room was not ready, we of course tipped again when another person took us, and our baggage to our room. After that visit we realized that no matter what, your luggage is "handled" at least twice as a means to increase tips. We always tip, but we now tip the first guy $5, because we know there will be a second person to take your luggage to your room, and we tip that CM generously.
Anyway, my point is that, if they can put a guest's luggage in his room at the All Stars, without the guest in the room, then the policy at the Polynesian is most certainly NOT because of security reasons.