I've been planning a Disney trip for Feb 4-11, staying at the Dolphin. I had been holding off on booking a room since the post rates were $199 and I know rates dropped as low as $129 for the end of summer, so I figured a rate drop would come as we got closer to the date given our dates are during value season.
Doing my semi-regular rate check my heart fell when both the Dolphin and Swan came up as unavailable for my dates. Turns out Feb 8-9 are both sold out at the Dolphin. A Google search found several conventions going on that week at the resort.
I called Starwood customer service and had a rep who was fantastic. The bad news is this rooms are gone, though she agreed with my thinking that there is a chance of cancelations opening those date up briefly. The good news is she worked with me and got me booked for the available nights I wanted at good rates (averages out to the same $199 rate I was trying to avoid), given they are refundable rates compared to the discount non-refundable rates I usually do.
So lesson learned: value season doesn't guarantee discount because conventions like value season, too. Book early, book often
I do have a question for the Swan & Dolphin vets. Has anyone else had a similar experience, and if so were you able to secure rooms eventually? Any tricks other than religiously checking the web site for availability?
I'll be looking at alternatives, of course. With the Disney hotel discount recently announced I can get a nice room at the Wilderness Lodge for a few bucks less than what the Dolphin + airport transportation will cost me. The Starwood points still make Dolphin a better deal for me, but at least I'm not out in the cold.
My dates are fairly inflexible for this trip because it is a surprise (that's right, I can't even vent to her) anniversary trip and our anniversary is on the 8th, one of the nights sold out.