The new Disney-no body cares!

[MassJester]

So am I to infer, that everyone is saying Disney has it hands tied, with both coverage and union issues, so it's proper to leave this pig at his post at least until the end of his shift? Wow, I guess it must be "PC" to spit on floors inside attractions now-no risk of health issues to the public there!

It is virtually certain that there is requirment for a progressive discipline process as part of the Collective Bargaining Agreement between the cast member's union and the company. Secondly, there is no way this act, even though it is completely disgusting, would meet the standard for a "just cause" termination. Arbitration would certainly go against the company should they take such an action.

 

[CanadianGuy]

It is virtually certain that there is requirment for a progressive discipline process as part of the Collective Bargaining Agreement between the cast member's union and the company. Secondly, there is no way this act, even though it is completely disgusting, would meet the standard for a "just cause" termination. Arbitration would certainly go against the company should they take such an action.

Of course I agree.. and good to see ya back!

 

[OrlandoMike]

So am I to infer, that everyone is saying Disney has it hands tied, with both coverage and union issues, so it's proper to leave this pig at his post at least until the end of his shift? Wow, I guess it must be "PC" to spit on floors inside attractions now-no risk of health issues to the public there!

Innocent until proven guilty?

If every Cast Member who had a guest compalint lodged against them was terminated on the spot, the parks would have closed years ago......

 

[MassJester]

Of course I agree.. and good to see ya back!

Thanks!

Great to be here. Guess who just bought into DVC

 

[cpdwiz]

Thanks!

Great to be here. Guess who just bought into DVC

I am guessing that since you have BLT 2010, you bought there? Congrats and welcome home!!!

 

[Zippercat]

My wife and I just came back from 2 great weeks in WDW. On one of our trips to HS, we went inside Sid Cahunas print shop to look around. The CM working inside the store that day (Carlos) had his back turned away from any guest coming inside the store. (that's fine) But after a few minutes of looking around the store, I look up and see him clear his throat and spit on the oriental rug! (If I didn't see this for myself, I wouldn't believe it) He then turns and goes back to looking out a side window. I was completely disgusted, so I took my wife to Guest Relations to complain. The Guest Relations man informed me that they didn't consider that a "good show" and that he would inform his manager. He apologized and we were on our way. About three hours later, I asked my wife to detour into the store as we were leaving to see if they replaced Carlos, and to my utter amazement, he was still there standing around. It was then, that I thought long and hard about not returning for another trip. This company demonstrated loud and clear to me that it doesn't care any more. So I will not persue this matter with a letter and waste my time. I'd like to hear your comments on this matter.

Why has everyone jumped to the conclusion that the employee at Guest Relations (to whom the OP complained) did his/her job and passed the complaint up the chain of command. The complaint might have died a quiet death right there! No way any of us can come close to guessing what was or was not done by Disney management.....

 

[doconeill]

Why has everyone jumped to the conclusion that the employee at Guest Relations (to whom the OP complained) did his/her job and passed the complaint up the chain of command. The complaint might have died a quiet death right there! No way any of us can come close to guessing what was or was not done by Disney management.....

Right, and we shouldn't assume that they didn't do their job either. Even if the CM at GR did their job, no one here except the OP believes that anything would have or could have been done in such a short time, especially if this was the first report of any issue with the particular CM and was nothing more than a complaint of a guest. If it was witnessed by management, quicker action would likely be taken. Even if there was a monitoring camera that caught the even, it would take time to review that and then take action.

No one is saying that no action was taken. We don't know what, if any, action was taken. We just don't expect any action to have been taken or been visible in such a short amount of time.

 

[doconeill]

FYI, I know that a senior manager at DHS has been given a copy of the first 15 posts of this thread, so this IS being dealt with.

 

[sdemore]

I have to agree with many of the others. As one who works in Human Resources, there is almost no way someone would, or really SHOULD, be summarily dismissed within three hours of an unverified complaint by a customer.

In no way, am I saying the behavior did not happen. However, what would one expect after lodging the complaint? It's not like they should march in and let the employee go just because someone complained about some behavior.

This could be a case of a disciplinary action that none of us will ever hear about.

If you are going to boycott places that don't fire someone after one complaint, you will have a hard time finding anywhere to go in the US.

 

[TisBit]

FYI, I know that a senior manager at DHS has been given a copy of the first 15 posts of this thread, so this IS being dealt with.

But just because it is on the interent does not make it true and still will not help any progressive disicplinary action. If the employee denies it and says the guy didn't see what he thinks he saw, what is Disney to do?? It is difficult to take action on an isolated incident, might they move him to a better supervised area, or check on him more often, but really people that think that this is terminatable or even a "serious" infraction don't understand labor situations .

And it still sounds like a "troll".....

 

[FireDancer]

Any company that has a staff of 65,000+ is going to have some bad employees. I still find the vast majority of WDW cast members to be not only good but great when I have the opportunity to interact with them.

As for the OP, I would not expect an employee to be gone within hours of a complaint unless the offense was illegal or unethical. I would have no way of knowing if there was any formal or informal reprimand or if there will be one in the future. I have heard that CM positive feedback is taken seriously and noted in the employment record so I would assume negative feedback is also documented. Without knowing the totality of their employment history there is no way to know what is warranted even if you don't take into account any employment arrangements made between the union and WDW.

I surely wouldn't take 1 CM and use their actions to project onto the other 64,999 whether or not they care.

 

[Princess_Nikki]

I didn't read through all of the rest of the posts, but I understand about the "no caring" thing. We experienced some strife at WDW recently too. Nobody is perfect, but I have to say it does seem like the customer service at Disney had declined. I posted about it after our trip...

http://www.disboards.com/showthread.php?t=2396576