nugov2
DIS Veteran
- Joined
- Jul 29, 2012
I called the reservation line at 9:09 am this morning, spoke with Judith.
Lucked out and got Impressions de France as my wait music.
Judith: something about celebrations, then asked "How may I help you?"
Me: "Could you tell me about booking a throwaway hotel room?"
Judith: silence... "I'm sorry, I do not understand."
Me: "a ghost booking? You know when someone books a hotel room and doesn't stay there, just so they can get the benefits"
Judith: more silence
Me: "Do you have any idea what I'm talking about?"
Judith: "No, I'm sorry"
Me: "Its okay, this was just an experiment I'm conducting and you're proving my point. Am I right to assume that since you're unaware of this means that you've never received training to sell this and therefore it is just a loophole people are exploiting"
Judith: "No we are not trained on this. I never heard of this before."
Me: "People book one night at a campsite or a value just so they can get the perks of staying on site but they do not use the room."
Judith: "We expect people to use the room."
Me: So would you say this is against Disney policy?"
Judith: "Yes"
I couldn't have planned it better if I tried.
Exactly...and it worked out just like you planned/worded to bait the rep.
Now call back and say this
You: Hi, I was wondering if I booked a room do I have to sleep in it, you see I want to get the benefits of an on site stay, but on site doesn't work for my family...so I am just curious if I pay for a room and check in, will someone be checking if I sleep there?
Rep(just guessing): Um, no they will not. Once the room is paid for and checked into nobody will be checking to see if you are actually in there
You: Ok great. Now if I have a 5 day ticket do I get 60 days for check in and check out and then it goes to 30 days prebooking for the rest of my ticket?
Rep: No, you will get 60 days for check in and check out...and then they will continue to explain the rolling 60 day process(not going to type it all out)
Nobody here is saying the CM's are trained on what a throwaway room is. They are saying that WDW has set the system to entice someone to stay even just one night and they set the perks this way so people want to do it. People here are also saying that if you ask Disney if it is their policy that you actually have to sleep in a room once it is paid for and checked into, they will tell you that they have no policy that requires you to actually sleep in the room to get the benefits.
Two totally different concepts, but I am assuming that you are smart enough to be aware of that and called a rep and asked it that way so you can say...nope Disney reps are not trained about throwaway rooms
So to sum it up for you just in case you don't get it:
Disney is ok with paying/checking into a room but not sleeping there
Disney is ok with a rolling 60 days and CM's will explain how to do it
The DIS/not Disney calls doing this booking a Throwaway room.
This shows me that you are good at leading the conversation to achieve your desired outcome.