bubba's mom
<font color=red>Proud Redhead<br><font color=darko
- Joined
- Jul 14, 2004
- Messages
- 13,823
what an idea McBean....got you inside w/o buying the one day pass!
I just read this book called "Secret Service" (about customer service) and they mention Disney quite a lot in there. Apparently when the author's son was 6, he didn't realize he was too short to ride ToT and got turned away at the entrance of ToT. Practically in tears, the CM gave him a "certificate" that when he was tall enough, to come back and ride and jump to the front of the line without waiting. Point of story was: wasn't CM's fault they didn't check his height restriction, but to please a little boy and his Dad, the CM gave him this certificate. Anyone heard of this before cuz I never have and have never read about it on the boards (then again, if you read these boards, you're a little more informed and don't do that!) But, I cannot compare WDW & UO cuz I haven't been to UO since it was just U!! ('92)

I just read this book called "Secret Service" (about customer service) and they mention Disney quite a lot in there. Apparently when the author's son was 6, he didn't realize he was too short to ride ToT and got turned away at the entrance of ToT. Practically in tears, the CM gave him a "certificate" that when he was tall enough, to come back and ride and jump to the front of the line without waiting. Point of story was: wasn't CM's fault they didn't check his height restriction, but to please a little boy and his Dad, the CM gave him this certificate. Anyone heard of this before cuz I never have and have never read about it on the boards (then again, if you read these boards, you're a little more informed and don't do that!) But, I cannot compare WDW & UO cuz I haven't been to UO since it was just U!! ('92)