The Difference Between Bell Services and Luggage Assistance

clkelley

<font color=purple>I squealed really loud!!<br><fo
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Mar 26, 2001
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There have been a lot of questions lately about whether someone can have something done at the values where they have Luggage Assistance instead of Bell Services.

I have some experience with both systems, so I thought I would write a primer on this. (Mods, feel free to add this as a link in the FAQs sticky).
 
Bell Services is at the Moderate Resorts, the Deluxe Resorts, the Home Away From Home Resorts, and Ft. Wilderness Cabins and Campground.

Bell Services is open 24 hours a day and it is a tipped position, and they work on demand when you call them.

The only time luggage is delivered when you are not in the room is when it comes from Disney's Magical Express. Those tips are prepaid. If you arrived early and stored your carryon bags with Bell Services, they "may" be delivered when your yellow tagged bags are delivered, but don't expect it.

When you arrive by your personal car, towncar, taxi, or any other method, you can leave your bags with Bell Services, call them when you arrive in your room, and they will deliver your bags as soon as they can.

When you are ready to depart by DME, personal car, towncar, taxi, or any other method, you can call Bell Services, and they will arrive as soon as they can and assist you with your luggage to storage, your car, the RAC desk, or wherever it needs to go.

If you are transferring to another resort, you can call them, and they will arrive as soon as they can, and will take the bags to an area to get them ready to transfer to the other resort.

Every time someone from Bell Services works with your bags, they expect to be tipped.
 
Luggage Services operate at the Value Resorts. They do EVERYTHING that Bell Services does, but they do it on their own schedule, and they are only open from 7am until around 10pm.

If you arrive with DME, towncar, your own car, taxi, or any other way, if you drop your luggage and your carryons with Luggage Assistance, once you check in, your bags will be delivered to your room later in the day whether you are there or not.

If you arrive with DME, and drop your carryons with luggage assistance, your carryons WILL be delivered to your room along with your yellow tagged bags.

If you arrive with DME late at night, (after 10:00pm), your bags will be delivered to your room the next morning.

If you arrive with your own car, a taxi, or a towncar late at night, you will need to check out a cart from the front desk and move your bags into your room yourself.

For luggage assistance when checking out or switching resorts, here is what you do.

You need to call luggage assistance the day before, and tell them how many bags you have, your room number, and that you need them picked up after xx:xx am the following morning. Leave all of your bags stacked up under the window, and you may leave a tip on top of the bags. You may then head out to the parks for the day.

If you are transferring to another resort, I would also leave a note on the bags reminding them that these bags need to be transferred to xxxxx resort.

If you are using the Resort Airline Checkin Desk, personally, I would get a cart and take those bags up there myself, because there are too many variables involved on whether they will get the bags picked up and to the front storage area in the correct amount of time. You can still arrange for your carryons to be picked up and stored, and stack those by the door.

If you are NOT using the RAC and taking your bags on the DME bus yourself or using a towncar, taxi, or your own personal car, then you can use the pickup service, then be at the storage area about 45 minutes before you need to get on your bus, towncar, etc and the Luggage Assistance folks will bring your bags out to you.

If you have bags in storage after checking out, and don't get back to the resort until after 10pm to collect them, just go to the front desk, and one of the front desk staff will retrieve them for you.

Many folks stay at a value for one night before starting their package at a higher end resort. If you arrive on DME before Luggage Assistance closes, drop by there, and tell them to NOT deliver your bags to your room, but to please hold them, and deliver them to your next resort in the morning. Then also make arrangements to have your carryons picked up and delivered to your next resort. If you arrive AFTER Luggage Assistance has closed, then just bring your carryons up front early the next morning, tell them you need them transferred to your next resort AND tell them at that time that you have xx pieces of yellow tagged luggage that needs to be sent to your next resort.

I hope these posts have been helpful. If anyone has anything to add, please PM me, and I will add it. I would rather not let this turn into a long thread that folks have to wade through to find the answers.
 
Thanks for the info. You did a great job of explaining things. People who are not familiar should be able to easily understand.
 

I think the difference is how fast it gets done. When you pull up to a Deluxe resort, they come and get the stuff out of the car for you and put it on a cart. They give you a claim check and tell you to call when you get in your room.

When you get in the room, you call. I've done this dozens of times and have waited from 5 to 20 minutes. They bring it to the room, put it wherever you want it, ask if you have any questions about the room, and will sometimes point out hidden mickeys. :)

They also come to your room and haul the crap back to the bell stand, where it gets loaded into the car for you. :cloud9:

I love bellmen. They are usually my favorite people in the hotel. :)

I don't know how "luggage assistance" works, as I've never used it.
 
Thanks for the info. We have stayed at AKL since DME started. Our next trip DH and DS want to stay at Sports. I have been wondering how that would work.

Thanks for all the wonderful info.
 
I think the difference is how fast it gets done. When you pull up to a Deluxe resort, they come and get the stuff out of the car for you and put it on a cart. They give you a claim check and tell you to call when you get in your room.

When you get in the room, you call. I've done this dozens of times and have waited from 5 to 20 minutes. They bring it to the room, put it wherever you want it, ask if you have any questions about the room, and will sometimes point out hidden mickeys. :)

I want to make sure I have enough cash on hand for tipping when I arrive. Do you tip the first bellman that gets it out of your car and takes it to storage, or the bellman that brings it to your room, or both? :confused3
 
I want to make sure I have enough cash on hand for tipping when I arrive. Do you tip the first bellman that gets it out of your car and takes it to storage, or the bellman that brings it to your room, or both? :confused3

Both
 
Tipping amount is generally $1 per bag. Officially, housekeeping is a non-tipped position, but many folks tip $1 per person per night.
 
Thanks for the clarification. I finally have an explanation why all of the times we have went I have had to call for our luggage when we got into the rooms. I had seen all of these posts about people's luggage waiting for them in their room and mine has never arrived unless I called. Now I can stop thinking that we must just be that unlucky that I ALWAYS have to call for my luggage. It's no biggie, I was just wondering why it always happened to us. LOL.

Thanks again.
 
Home away from home is not used as a description anymore. I think they are calling DVC resorts, DVC resort villas now.
 


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