Thank you member services!

[ilovecoasters]

A few months ago I posted about staying at AKV for our anniversary at the end of March and having a huge problem with bees on our balcony. We were very happy with being moved to concierge and enjoyed our stay immensely. Today I called member services to make a reservation and I'm told that I have banked points left that I have to use before our use year ends. What? I asked the representative to check because I was quite sure I didn't. It seems that AKV credited all of our points from that March stay! I was able to add on two nights to our stay next week. I had absolutely no idea they did this for us. What a surprise.

 

[ChelleinNC]

Congrats! The best gifts are the ones you're not looking for or expecting

Have a great trip!

 

[AKV707]

Wow, that is customer service. Congrats!

 

[magicaldisney]

It is always wonderful to hear positive customer service. What a great surprise!!

 

[ead79]

How nice of them! Enjoy the additional days!

 

[mnra]

great you too the two days i needed for my trip. lol only kidding good to see a positive story on here

 

[luvindisneyworld]

Thats awesome. I know about 2 or 3 years ago me and 2 of my Girlfriends went to BWV for 5 nights and one of them got sick while we were there and we decided to leave and go home a couple of days early. We went to check out that night and they were so nice to us and when I got to checking a they credited to 2 nights back to me and we did not even leave till like 11:00 that one night. I thought that was just Wonderful and I know it had to be the front desk at BWV that did that for us.

A few months ago I posted about staying at AKV for our anniversary at the end of March and having a huge problem with bees on our balcony. We were very happy with being moved to concierge and enjoyed our stay immensely. Today I called member services to make a reservation and I'm told that I have banked points left that I have to use before our use year ends. What? I asked the representative to check because I was quite sure I didn't. It seems that AKV credited all of our points from that March stay! I was able to add on two nights to our stay next week. I had absolutely no idea they did this for us. What a surprise.

 

[daisyduck123]

That is just wonderful!!
Enjoy your trip!!

 

[Disneypirate85]

Thats truelly amazing! Now thats the Disney Touch we have all come to love and expect. CONGRATS to you...

 

[oakmanner]

Now thats the Disney difference! Hooray for DVC, Hooray for Disney, over the top guest service!!!!

It's nice to hear some positive feedback as opposed to always hearing negative comments!

Dennis-