I've called a couple of times about mine (Oct 24th) The CM has gone away, asked someone else, and then told me that my reservation will be fine. I haven't been fortunate enough to find a CM that will let me have a back up (I'm told if I have 2 reservations for the same time they can be cancelled) I could cancel completely and start again, but I shall leave it a little longer. Plus there are all those F&W booths as an added back up! The CM always assures me that if there was a delay in opening I will get a call.