TEMPORARY Refrigerator Removal from Walt Disney World

[Luvchefmic]

Just stayed at POP 50's bldg on the 17th-19th The refrigerator was in the room BUT the letter was scotch taped to the refrigerator door, no I didn't take a picture of it

Basically said the refrigerators were being removed do to a safety hazard and to please NOT reconnect it Well I'm sure there is a guest someone that will disregard that and plug it in and use it...not exactly safe and NO I did not request any "refund" nor was one offered

 

[Colleen27]

And at the VERY LEAST Disney should have at least notified their "guests". We're heading to Disney in a month, and while I personally an aware of the situation, because of my own obsessiveness...think of all the people that will have no clue until they arrive at the resort. Add me to the club of "whiners" who knows that it's unacceptable.

I agree. We were at Pop during the rehab of the main pool... Disney send us a cute little letter in the mail about a month before our trip, warning us. Why wouldn't they do something similar for guests affected by this situation? For most it probably doesn't matter at all, and for some it just means a slight change of plans (adding a cooler to the garden grocer order, getting a cheap mini-fridge from Walmart, or changing to a different Disney resort that does still have a fridge). It isn't likely to be a deal-breaker for any real number of guests. But springing it on guests at check-in makes the odds of confrontational/angry guests much more likely because they weren't able to make those adjustments.

There is no reason a company as good at data collection and guest marketing at Disney shouldn't be able to send out a friendly form letter based on check-in dates, letting future travelers know about the temporary lack of fridges.

 

[kcwiak]

Sounds like the CM gave you the rental fee before fridges were added in all resorts. Disney isn't making people rent them. You can request one. Medical need will get priority, but they aren't going to make you pay for one.

Whether they will credit for not meeting the request I have no idea on.

I just received an email from my TA and she gave me a link to a place that is "approved" by Disney to rent the fridges from. http://www.km-rentals.com/

However, they do not list anything but scooters and strollers so I do not know the price. I am going to see if garden grocer has some Styrofoam coolers.

She also stated that the refund is at the resort managers discretion.

 

[kaytieeldr]

Scroll all the way down to the bottom of the home page.

 

[brios86]

See, right there is an example of poor customer service. If they have them available for rent, then they have them available to put in a room.

Apparently TAs got a notice that their clients would be refunded $15 a night if they request a fridge and do not get one. I'm not sure how much truth there is in it, I requested a fridge through my TA but he never mentioned the refund.

It was posted on the TA site that clients would get a $15 credit per night to purchase cold items if the requested a fridge prior to arrival and did not get one. I don't think that they will do it automatically but they should have the ability to credit your account.

 

[brockash]

Well, really, great customer service is doing everything possible to ensure your guests are safe. Here that entails removing appliances where one has already caused an in-room fire. Yes, there may be some inconvenience to some guests. Then again, there may not.

Disney didn't go into all 25,000 or so rooms immediately upon getting the fire investigation results and pull every refrigerator and refuse to replace any of them until four months from the original announcement - but the way some people are posting, it makes it appear they think that's Disney's plan.

Guests who used Travel Agents, yes, have an advantage - or should. Possibly the scope of notifying guests directly - based on staffing, bad e-mail addresses, phones not accepting calls from unknown callers - combined with the sheer number of notifications needed, makes advance notice impossible.

This seems completely wrong. Disney is able to send emails about how excited they are for their upcoming guests to arrive (I've received by mail and email every single year), they are able to easily send confirmation emails etc. There is absolutely no reason or excuse for Disney to not notify all of their guests who will be inconvenienced by this. They are a business...it is really not that hard.

ETA: Disney absolutely has my correct phone number, email and address, as well as both of my sister's and my mom's, all of which will be traveling to Disney the first of Sept. and not one of us has received any notification from Disney.

 

[Malibustyle23]

This seems completely wrong. Disney is able to send emails about how excited they are for their upcoming guests to arrive (I've received by mail and email every single year), they are able to easily send confirmation emails etc. There is absolutely no reason or excuse for Disney to not notify all of their guests who will be inconvenienced by this. They are a business...it is really not that hard.

ETA: Disney absolutely has my correct phone number, email and address, as well as both of my sister's and my mom's, all of which will be traveling to Disney the first of Sept. and not one of us has received any notification from Disney.

I agree. I would be willing to bet that they have the correct email address for 99+% of their guests who will be inconvenienced by this incident. In addition to their mailing address, phone number, etc. Record keeping wise WDW probably has more details on guests records that could probably put the IRS to shame.

Every time I make a payment I receive an email notice. Heck I priced out a package for November of next year and they have already sent me 5 emails about just pricing out a package all within 4 days afterwards. That was just for putting the prices online not even saving the package!

They have the power, information, technology and manpower to notify everyone that could be effected by this. They are choosing not to. Honestly if I show up is it going to ruin my vacation not to have a fridge in my room? No, but it does make me think less of the customer service that they provide.

 

[DisneyDreamer1974]

My TA told me that Disney would credit the guest that requested a freg and did not get one $15/night. She said that she will be putting in a request for every client of hers. And I do imagine that all the agents at that agency will probably be doing the same.

I am staying at Universal's Royal Pacific Resort for one night before our six night stay at the Yacht Club. They do not have a freg in those rooms. Why I don't know, I think they should. But I do know this ahead of time and I won't be excepting one. But with us just being there one night its not that big of a deal.

 

[ilovemk76]

I agree. I would be willing to bet that they have the correct email address for 99+% of their guests who will be inconvenienced by this incident. In addition to their mailing address, phone number, etc. Record keeping wise WDW probably has more details on guests records that could probably put the IRS to shame.

Every time I make a payment I receive an email notice. Heck I priced out a package for November of next year and they have already sent me 5 emails about just pricing out a package all within 4 days afterwards. That was just for putting the prices online not even saving the package!

They have the power, information, technology and manpower to notify everyone that could be effected by this. They are choosing not to. Honestly if I show up is it going to ruin my vacation not to have a fridge in my room? No, but it does make me think less of the customer service that they provide.

Wow do you get lots of emails and snail mail. I usually get a confirmation email but not always.

 

[Luvchefmic]

Wow do you get lots of emails and snail mail. I usually get a confirmation email but not always.

for every single ADR made or cancelled, for the resort reservation and just now for the survey of my experience at POP last week, but NO no email saying no fridge

 

[brockash]

for every single ADR made or cancelled, for the resort reservation and just now for the survey of my experience at POP last week, but NO no email saying no fridge

This is us as well. I've also gotten the emails regarding packages that I've only looked at on the website, not booked. My sister's and my mom also get many emails from Disney, so there's no way that they attempted at all to contact any of us regarding the fridge issue...one of us, and I'm most certain all of us would have received their notification, yet nothing. I like Disney as much as the next person, but there's no reason to lie and make excuses for their lack of customer service on this.

 

[LaurLaur04]

The confirmation emails are automated....so a fridge email would have to be done manually. Maybe they are just lazy lol

 

[ilovemk76]

for every single ADR made or cancelled, for the resort reservation and just now for the survey of my experience at POP last week, but NO no email saying no fridge

I get the ADR ones but the ones where I made my reservation with a Cm, I miss getting about half of them I have never gotten an email for a quote I looked at.

 

[kaytieeldr]

for every single ADR made or cancelled, for the resort reservation and just now for the survey of my experience at POP last week, but NO no email saying no fridge

Those are all automated. E-mail notification of the possibility that there may not be working refrigerator in a room at some point over the next four months would require a new program be written. Ditto for calls, especially if Disney opted to go with robocalls. Them you'll still have people claiming they didn't get the e-mail, or who block or ignore unfamiliar calls.

 

[Luvchefmic]

Those are all automated. E-mail notification of the possibility that there may not be working refrigerator in a room at some point over the next four months would require a new program be written. Ditto for calls, especially if Disney opted to go with robocalls. Them you'll still have people claiming they didn't get the e-mail, or who block or ignore unfamiliar calls.

makes sense, I didn't really care Was just putting in my 2 cents about possible Disney doesn't contact I'm just stating how often I get contacted and why

 

[C-CMom]

E-mail notification of the possibility that there may not be working refrigerator in a room at some point over the next four months would require a new program be written. Ditto for calls, especially if Disney opted to go with robocalls.

Sure. And that's exactly what they should do. A team of program-writing professionals should hop on this right away. Not rocket science. Perhaps they are already working on it...

 

[kaytieeldr]

Sure. And that's exactly what they should do. A team of program-writing professionals should hop on this right away. Not rocket science. Perhaps they are already working on it...

You've used the disneyworld.com website and you expect this solution before the refrigerators are all replaced? Don't hold your breath

 

[C-CMom]

You've used the disneyworld.com website and you expect this solution before the refrigerators are all replaced? Don't hold your breath

Well, that's actually an excellent point.
Perhaps I would not expect that it will be great, but I would appreciate the effort.

 

[Luvchefmic]

The perfect solution upon arrival in my room would have been finding that letter attached to a cheap styrofoam cooler (which ironically would have held more than the refrigerator anyway) That certainly could have been done with some planning on Disneys part Too simple I guess

 

[Lady V]

Well at least everyone here is notified and can plan accordingly. If the people on the dis are that upset for those that won't know then we should make sure we bring coolers, etc...and save the fridges available for those that truly didn't know. JMHO