After researching a bit, which included messages from this forum (thank you very much), I called in a reservation for the Port Orleans Riverside yesterday. I have four kids, and they really need their own beds. The trundle beds sound like just the ticket! I reserved two rooms.
Now, this is a big deal to me and my family. It's expensive enough to be a once in a lifetime vacation. My kids are 20, 16 and twin 7 year olds.
I'm really worried that something will get screwed up. To me, it's a ton of money and I can't afford to waste it.
So, this morning, I check on my reservation. It's under the wrong name! Not even close (well, the correct first initial of the last name). They tell me they need me to fax in a written request to correct it.
It makes little sense to me. They say it's for "security of our guests." I say, hey, if they took the info over the phone when I made the reservation, they should accept the correction over the phone. But I fax it in.
This afternoon, I check again. Nope. Not corrected. Oh, and the number they gave me to fax the correction was the wrong fax number. Fax it in again to a number.
How many hoops do I have to jump through to correct their error? They gladly took my deposit, but now that they have my money, they treat me like this????
What kind of organization am I dealing with??? Pretty low class, so far.
Now, this is a big deal to me and my family. It's expensive enough to be a once in a lifetime vacation. My kids are 20, 16 and twin 7 year olds.
I'm really worried that something will get screwed up. To me, it's a ton of money and I can't afford to waste it.
So, this morning, I check on my reservation. It's under the wrong name! Not even close (well, the correct first initial of the last name). They tell me they need me to fax in a written request to correct it.
It makes little sense to me. They say it's for "security of our guests." I say, hey, if they took the info over the phone when I made the reservation, they should accept the correction over the phone. But I fax it in.
This afternoon, I check again. Nope. Not corrected. Oh, and the number they gave me to fax the correction was the wrong fax number. Fax it in again to a number.
How many hoops do I have to jump through to correct their error? They gladly took my deposit, but now that they have my money, they treat me like this????
What kind of organization am I dealing with??? Pretty low class, so far.
