Economy Plus is great...we flew Ted on 3 of 4 segments r/t Burbank to Orlando, and I sure appreciated the extra room. Dh is a Premier member with United's FF plan; that's how we got those seats.
Ted was fine, but I like both United and Song better. I'm not quite sure how to describe it, but "edgy" is the closest I can come. The flight attendents were helpful and friendly enough, but a bit on the sarcastic side. Same thing with cabin announcements (live ones). I would say they are aiming at the 25-45 y.o.'s, and definitely not families. I found this out when I wrote to express my concern with the episode of Scrubs that was shown on Tedvision (their in-flight entertainment, only one channel shown on overhead screens); it was a funny enough episode, but definitely not something I wanted my 9 and 6 y.o.'s watching. They replied that they aimed to please their primary customers...obviously not anyone with kids! So, service is fine, but I was left thinking I wouldn't choose to fly Ted again.