If you deal with AAA make sure you know what the rack rate is so you know if you're getting a discount. Im sure there are great TAs there, i know there are some on these boards, maybe its because I live far away, but they are the worst to deal with for Disney here and don't even understand their own promos (discounts etc.). Everytime I deal with them its a hassle and the last time the TA didn't even know that members got a discount.
They are great for the discount, but they'd probably lose 90 percent of their disney business if it weren't for the program, which they mismanage. I have no idea why their company puts so much money into buying this huge benefit for themselves and then doesn't train their employees adequately. This spring, I said forget the extra bonuses of going through AAA after trying again to get a package through them and just booked with disney and got room only. Of the things they didn't know or misrepresented: 1) They tried to sell me the old
DDP with tips etc included, 2) they booked a room at rack rate, told me it was AAA rate, I said it is not, they called back and found out I was correct and they were confused as to the availibility issue. I knew about it, explained it, and asked to try another resort, but they had no problem just fibbing about something they didn't know about. 3) Attempted to charge me a 50 dollar research fee because the hotel I wanted (wilderness lodge) wasn't in their 1 year old guide book.
It goes on, moral of the story, be careful with them, they aren't disney experts. This wasn't one TA, I've tried 3 separate times, all different years and experience similar disasters every time. And I know exactly what I want, when, where and am understanding if the discounts are sold out etc. Feel sorry for the people who don't and just accept what they are told as truth.
Their roadside stuff is great. Used them last week
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