talulabelle
DIS Veteran
- Joined
- Jul 25, 2007
- Messages
- 2,535
Major target online ordering vent!
I placed an order and there was problem with my form of payment. Called and talked to a rep who said he took care of the problem and changed my payment.
Well apparently he either didn't or goofed and changed it to the SAME cc# that was the one with the problem.
So then I get an email saying order has canceled! Urrgg. So then I'm frustrated, but I just go online to reorder because the item is still in stock. Well when I originally placed the order it had free shipping. But now, since the item went on sale, there isn't free shipping anymore! It come out almost $20 more with shipping now even though it's on sale.
So I call this morning to say they goofed and didn't fix the problem when I called and I want my order placed with free shipping for the price I originally order for. I was on hold for 10 minutes. The representative listed to my whole problem, actually breathed a huge sigh of frustration and HUNG UP! Went right to "if you like to place a call...."
SO, I give her the benefit of the doubt and think maybe it was an accident and I call right back. 10 more minutes of hold time. this time a man answers. i start telling him the same story, just as I get to the part where he feels it may be too involved a problem for him, HE HANGS UP!!!!!!!!!!!!!!
So now I'm ticked. I know they must be on some compensation plan that pays them to take as many calls as possible and they thought they ere better off just hanging up and going on to the next call. (I used to work in Customer service.- I know that must be the deal)
So I call back again (10 more minutes of hold time!) Someone answers and the first thing I do is say - PLEASE DON"T HANG UP ON ME!!!!! I have called twice and been hung up on....please don't do that! Then I tell the third rep my problem. She sounded Indian (other 2 were American sounding) and though she was difficult to understand she actually helped me. It did tick me off a bit that she said she was going in to waive the shipping "even though she was not supposed to , but she was feeling generous because of what I had been through" I was like "huh? - the rep I talked ot in the first place screwed up - this is not my fault, you OWE me shipping, don't act like your being generous." But I held my tongue since I was just so relieved she was taking care of the problem.
Over a half hour of aggravation may not be worth it to some to save $20, but thi was a Christmas gift for my son and I'm on a very strict Christmas budget. If I had to pay shipping, that would have taken me over budget, and I couldn't get it for him.
Ok - thanks if you actually read all of this...I just need to vent about horrible their service was.
I placed an order and there was problem with my form of payment. Called and talked to a rep who said he took care of the problem and changed my payment.
Well apparently he either didn't or goofed and changed it to the SAME cc# that was the one with the problem.
So then I get an email saying order has canceled! Urrgg. So then I'm frustrated, but I just go online to reorder because the item is still in stock. Well when I originally placed the order it had free shipping. But now, since the item went on sale, there isn't free shipping anymore! It come out almost $20 more with shipping now even though it's on sale.
So I call this morning to say they goofed and didn't fix the problem when I called and I want my order placed with free shipping for the price I originally order for. I was on hold for 10 minutes. The representative listed to my whole problem, actually breathed a huge sigh of frustration and HUNG UP! Went right to "if you like to place a call...."
SO, I give her the benefit of the doubt and think maybe it was an accident and I call right back. 10 more minutes of hold time. this time a man answers. i start telling him the same story, just as I get to the part where he feels it may be too involved a problem for him, HE HANGS UP!!!!!!!!!!!!!!
So now I'm ticked. I know they must be on some compensation plan that pays them to take as many calls as possible and they thought they ere better off just hanging up and going on to the next call. (I used to work in Customer service.- I know that must be the deal)
So I call back again (10 more minutes of hold time!) Someone answers and the first thing I do is say - PLEASE DON"T HANG UP ON ME!!!!! I have called twice and been hung up on....please don't do that! Then I tell the third rep my problem. She sounded Indian (other 2 were American sounding) and though she was difficult to understand she actually helped me. It did tick me off a bit that she said she was going in to waive the shipping "even though she was not supposed to , but she was feeling generous because of what I had been through" I was like "huh? - the rep I talked ot in the first place screwed up - this is not my fault, you OWE me shipping, don't act like your being generous." But I held my tongue since I was just so relieved she was taking care of the problem.
Over a half hour of aggravation may not be worth it to some to save $20, but thi was a Christmas gift for my son and I'm on a very strict Christmas budget. If I had to pay shipping, that would have taken me over budget, and I couldn't get it for him.
Ok - thanks if you actually read all of this...I just need to vent about horrible their service was.
