Switching Travel Agents?

[nlharpel]

We booked a VGT for our cruise in November and booked through Dreams Unlimited to get the OBC and to have someone that could call Disney if needed.

Well I’m really struggling with our assigned agent (responsiveness, lack of information, etc.). Since it’s already paid off, I know I’m limited on options. Anyone ever request a new agent within Dreams? Or am I SOL and gotta call Disney myself for help instead of wasting days going back and forth with my agent.

 

[happycamper47]

We booked a VGT for our cruise in November and booked through Dreams Unlimited to get the OBC and to have someone that could call Disney if needed.

Well I’m really struggling with our assigned agent (responsiveness, lack of information, etc.). Since it’s already paid off, I know I’m limited on options. Anyone ever request a new agent within Dreams? Or am I SOL and gotta call Disney myself for help instead of wasting days going back and forth with my agent.

Will DCL even discuss it with you since a TA is handling the reservation?

 

[nlharpel]

Will DCL even discuss it with you since a TA is handling the reservation?

Ohh idk!! I didn’t think about that.

 

[TestingH2O]

Contact John, the owner. I think his email is john@dreamsunlimitedtravel.com but I’m sure it’s on the website.

He posts on these boards from time to time and always says he wants people to contact him if they are having trouble with their agent.

 

[nlharpel]

Thank you so much! This is just what I needed!

 

[CamColt]

Contact John, the owner. I think his email is john@dreamsunlimitedtravel.com but I’m sure it’s on the website.

He posts on these boards from time to time and always says he wants people to contact him if they are having trouble with their agent.

This! ^^^
I'm sure John will be happy to address the situation.

 

[KnitchyFingers]

Our DU agent is a little flat and clearly not experienced with what we booked either. Good thing I know what I'm doing and just booked with them for the OBC! Sympathy.

 

[Minniemoo15]

I got an email a couple weeks ago that our Dreams agent is leaving the company and our reservation was being assigned to a new agent. I wonder if maybe you are in that situation as well and that is why your agent is non responsive ?

 

[Aimeedyan]

I planned to use an agent, and reached out to an agency many Disney planning sites recommend, and was so turned off and frustrated by the email exchanges with the agent that responded that I gave up and booked it myself. I "lost" $50 OBC but felt much more in control and didn't have someone wasting my time.

Sorry you're dealing with an unresponsive agent I'm sorta glad the agent that I originally talked to showed her abilities (or lack thereof) right from the onset so I could avoid booking through her! I'd probably dealing with the same thing.

I hope you get some help soon.

 

[WebmasterJohn]

We booked a VGT for our cruise in November and booked through Dreams Unlimited to get the OBC and to have someone that could call Disney if needed.

Well I’m really struggling with our assigned agent (responsiveness, lack of information, etc.). Since it’s already paid off, I know I’m limited on options. Anyone ever request a new agent within Dreams? Or am I SOL and gotta call Disney myself for help instead of wasting days going back and forth with my agent.

Please accept my sincerest apologies that you are not happy with the service you are receiving from your Dreams Unlimited Travel agent. I would be happy to assist you in getting you placed with a different agent.

As others have suggested please send me an email directly at John@DreamsUnlimitedTravel.com - this will help me identify your reservation in our system and make the necessary changes.

As of the time I'm posting this message I don't seem to have an email from you.

I just want you to know that I am currently traveling but I do have access to my email. You will get me auto-response/away message when you email me but rest assured I will get your email and take care of the issue as soon as I can.

Thanks
John Magi
President, Co-Owner
Dreams Unlimited Travel, Inc.

 

[nlharpel]

Please accept my sincerest apologies that you are not happy with the service you are receiving from your Dreams Unlimited Travel agent. I would be happy to assist you in getting you placed with a different agent.

As others have suggested please send me an email directly at John@DreamsUnlimitedTravel.com - this will help me identify your reservation in our system and make the necessary changes.

As of the time I'm posting this message I don't seem to have an email from you.

I just want you to know that I am currently traveling but I do have access to my email. You will get me auto-response/away message when you email me but rest assured I will get your email and take care of the issue as soon as I can.

Thanks
John Magi
President, Co-Owner
Dreams Unlimited Travel, Inc.

Thank you, John! Sent you an email today. Appreciate your help.

 

[nlharpel]

I planned to use an agent, and reached out to an agency many Disney planning sites recommend, and was so turned off and frustrated by the email exchanges with the agent that responded that I gave up and booked it myself. I "lost" $50 OBC but felt much more in control and didn't have someone wasting my time.

Sorry you're dealing with an unresponsive agent I'm sorta glad the agent that I originally talked to showed her abilities (or lack thereof) right from the onset so I could avoid booking through her! I'd probably dealing with the same thing.

I hope you get some help soon.

Thank you! I’m sorry you had to deal with similar frustrations. We booked our first Disney cruise without an agent. I really enjoy the planning aspect and didn’t need the help per se but through that process learned that if I actually did need to call DCL, I’d be stuck dealing with the long wait times. That and the $200 OBC made me want to try an agent out. I definitely wish I could just do it all myself!

 

[happycamper47]

Thank you! I’m sorry you had to deal with similar frustrations. We booked our first Disney cruise without an agent. I really enjoy the planning aspect and didn’t need the help per se but through that process learned that if I actually did need to call DCL, I’d be stuck dealing with the long wait times. That and the $200 OBC made me want to try an agent out. I definitely wish I could just do it all myself!

If you get the right agent and agency there is no frustration and an OBC. I've had the same agent for many years and always get a response the same day.

 

[katmigordon]

I thought Pete owned Dreams?

Contact John, the owner. I think his email is john@dreamsunlimitedtravel.com but I’m sure it’s on the website.

He posts on these boards from time to time and always says he wants people to contact him if they are having trouble with their agent.

 

[CamColt]

I thought Pete owned Dreams?

Pete is also co-owner, along with a 3rd partner, Donna. You will hear them mention this from time to time on the podcast.

 

[i2ndshenanigans]

I emailed my TA a few weeks ago about booking a RCL cruise this November and after not hearing back for two weeks I just booked it direct. I was looking to try RCL before a possible Mediterranean cruise in 2024. They are a lot cheaper than DCL but international flights are expensive so I wanted to try RCL because cruise and flight is a lot cheaper than just the cruise price for DCL. I figured I would use the same TA to make things easier. There are lots of agencies so I figured if she drops the ball again I can just look elsewhere.

 

[squirk]

I had this issue several years back, and I have to say that @WebmasterJohn handled it like a true professional, and a true gentleman.

 

[nlharpel]

I emailed my TA a few weeks ago about booking a RCL cruise this November and after not hearing back for two weeks I just booked it direct. I was looking to try RCL before a possible Mediterranean cruise in 2024. They are a lot cheaper than DCL but international flights are expensive so I wanted to try RCL because cruise and flight is a lot cheaper than just the cruise price for DCL. I figured I would use the same TA to make things easier. There are lots of agencies so I figured if she drops the ball again I can just look elsewhere.

A friend of mine had a similar experience with a TA and ended up doing the same thing. It baffles me how anyone who makes their money through commissions just doesn’t reply or make it easy to book - like I’m trying to give you my money??

 

[nlharpel]

I had this issue several years back, and I have to say that @WebmasterJohn handled it like a true professional, and a true gentleman.

Thanks so much for sharing your experience! That’s great to hear

 

[i2ndshenanigans]

A friend of mine had a similar experience with a TA and ended up doing the same thing. It baffles me how anyone who makes their money through commissions just doesn’t reply or make it easy to book - like I’m trying to give you my money??

I don’t let it bother me. Stuff slips through the cracks sometimes. As an IT person I’m not a huge fan of e-mail only communications because spam filters grab legit emails all the time. They didn’t have a form for RCL quotes so I had to email for my quote. There was one other time my TA missed an email from me I had to have an old colleague of mine email her because I wasn’t getting a response. I think that time I ended up in her junk e-mail folder.