support @ wdwinfo not responding to my emails

[mzalicia]

I have sent 2 emails to support@wdwinfo.com about 123FlashChat's response to a support ticket I entered - I have not received response (emails sent 6/15 & 6/18)

I entered support ticket because I cannot log into iPhone or iPad chat app (password field is disabled)

123FlashChat responded with notice that there is error on disboards.com:

Hello,

I have found that the integration to your chat has some problem.The auth-url is http://disboards.com/vbb.php?username=%username%&password=%password% which returns error.Please have a check and use an correct url.

Thanks!

Best regards!
Jackie
TopCMM Support Team
http://www.topcmm.com
http://www.123flashchat.com
http://twitter.com/123flashchat
http://www.facebook.com/flashchat
http://www.youtube.com/123flashchat
How am I doing? Please email to my manager: cloudy@topcmm.com


Hello friend,

I have told you that your integration has some problem.It caused that you can't use the user login into your chat.Please change the right auth-url.

Login into your adminpanel->server settings->integrate url.The right url returns 0.

Hope you can understand,Thanks

Best regards!
Jackie

 

[WebmasterMaryJo]

I forwarded your email to the admin team at admin@wdwinfo.com.

Hopefully, one of them will be able to address your issues.

~ Mary Jo

 

[mzalicia]

Thank you Mary Jo!

 

[mzalicia]

FYI - people are not currently able to log into chat with their disboards user name - logging in with facebook is working.

Login error: format error of the auth-url response

Details towards the bottom of http://disboards.com/showthread.php?t=2817596

Alicia