Subway's Customer Service

[S. C.]

Haven't read all responses. Maybe she was worn out due to working 2 jobs to make ends meet. While at the same time worried about paying bills and getting Christmas gifts. She could of received bad news that day. I would let it go.

 

[cm8]

DH and I went to Subway to get subs to bring home for dinner tonight. It was 7:47 p.m. We saw chairs up on half the tables so wondered if they were closing. DH walked in first, and I stopped to quickly look at their hours printed on the door. They were open until 10:00. Since he didn't know that he said "are you still open?" She was in the process of putting the chairs down, but then started walking behind the counter and said "for a little while longer." I said "it looks like more than 2 hours" and she said "too long." Never a smile or any kind of decent greeting at all. She grudgingly made our subs, and when I gave her the money to pay I asked what her name was. I definitely plan to send a note to management in the morning, and e-mail the corporate web site as well to let them know what kind of employee they have working there. Her poor attitude doesn't reflect well on the business.

I could have understood her being ready to go home if we got there 10 minutes before closing, but more than 2 hours? Come on! At least pretend you're happy to see us.

Would you put up with that kind of poor service, or would you let them know?

I would drop them a line. They can't fix what they don't know is happening. My husband and I had that happened to us at our favorite SW (we used to go during the day only) schedules changed and went at night and the service or attitudes were not the same. Guess what, we stopped going all together. Saw the owner one day and he asked why we haven't been in a few months told him why and he apologized. Said that he never knew and wanted to make it right. He did and we have been subwayingrolleyes1) happily ever after too.

 

[MIGrandma]

I would drop them a line. They can't fix what they don't know is happening. My husband and I had that happened to us at our favorite SW (we used to go during the day only) schedules changed and went at night and the service or attitudes were not the same. Guess what, we stopped going all together. Saw the owner one day and he asked why we haven't been in a few months told him why and he apologized. Said that he never knew and wanted to make it right. He did and we have been subwayingrolleyes1) happily ever after too.

I agree with you. The owner/manager many times doesn't know until people tell them. I'm really amazed that so many people wouldn't report rudeness in an employee, they would just "let it go" and even some said they didn't think she sounded rude at all.

 

[Angelhalo]

I agree with you. The owner/manager many times doesn't know until people tell them. I'm really amazed that so many people wouldn't report rudeness in an employee, they would just "let it go" and even some said they didn't think she sounded rude at all.

You asked for people's opinions. I guess you didn't want anyone to post unless they agreed with you

It just doesn't seem like she did anything rude. Without having been there, none of us can really understand what happened exactly. Therefore it is hard for us to condemn someone, who from what you wrote, just didn't seem to really do anything wrong except not have the personality that you wanted her to have.

 

[kirbsam]

i think that you sohould let the owner of the shop know. forget corporate or whatever. if i owned a restaurant and my employees had this attitude, i would want to know. and for all of you that are saying, let it go...what if this was your employee and she was costing you money every night?

doesnt mean the worker is going to get fired, but she sure as heck needs someone to light a fire under her butt.

 

[LilyWDW]

You asked for people's opinions. I guess you didn't want anyone to post unless they agreed with you

It just doesn't seem like she did anything rude. Without having been there, none of us can really understand what happened exactly. Therefore it is hard for us to condemn someone, who from what you wrote, just didn't seem to really do anything wrong except not have the personality that you wanted her to have.

Exactly!

I read NOTHING in the post where she was rude. I have read in the post that the OP made a comment that could also be considered judgmental and rude. So I make my opinion based off of that. From what was written (which is only one side of the story) then there is NO reason to bother anyone by complaining. None.

 

[kwelch10377]

i think that you sohould let the owner of the shop know. forget corporate or whatever. if i owned a restaurant and my employees had this attitude, i would want to know. and for all of you that are saying, let it go...what if this was your employee and she was costing you money every night?

doesnt mean the worker is going to get fired, but she sure as heck needs someone to light a fire under her butt.

We don't know that this happens every night. The OP had a one time incounter with this employee and most of us who are saying to let it go are giving her the benefit of the doubt and thinking that she was just having a bad night and/or don't really think that the behavior was really all that bad.

If this appeared to be a trend with this employee, then I was say by all means let the store owner know.

 

[chloelovesdisney]

I've worked several low paying customer service type jobs and part of the job is being friendly to the customers. She should not be closing up the store a couple of hours ahead of time, and yes she did sound rude, imo. If she's a stellar employee it won't hurt her to have these things reported, if she's not and has had other complaints than the owner has a right to know.

 

[Heidict]

I've worked several low paying customer service type jobs and part of the job is being friendly to the customers. She should not be closing up the store a couple of hours ahead of time, and yes she did sound rude, imo. If she's a stellar employee it won't hurt her to have these things reported, if she's not and has had other complaints than the owner has a right to know.

Where did it say that she was closing up the store? She had about half the chairs on the table, which she was putting back onto the floor. Heck, maybe she was doing part of the nightly duties that her boss told her to do?

I guess she should have jumped up and down and danced with glee when the OP walked in. Or better yet, how about not making rude and condescending comments to the employees. I'm sure that would go along way to making the employee a bit happier. The OP doesn't seem to understand that her comment could have very well been taken that way. All she see's is a tired employee doing there job and not answering properly when she made her remark.

I think that what is sad is that the OP was herself a waitress and I would think that she, of all people, would understand how worn down and exhausted you can get after being on your feet all day and having to deal with rude and often difficult customers. I'm sure the OP wasn't always a bright ray of sunshine to all of her customers, especially when they made condescending comments to her. The one person who would think could cut her a little slack is hell bent on contacting her manager after one 5 minute visit.

 

[angelmav]

I really fail to see what the OP has to even complain about, let alone to run to the interwebz over.

My guess is she already complained and wants to feel justified in her actions.

Some things deserve to be brought to managements attention, this isnt one of them.

Next time get your sandwhich, stake out your own little spot in the public park (shaking fist when your space is disturbed) and move on with your life!

 

[mjkacmom]

I would drop them a line. They can't fix what they don't know is happening. My husband and I had that happened to us at our favorite SW (we used to go during the day only) schedules changed and went at night and the service or attitudes were not the same. Guess what, we stopped going all together. Saw the owner one day and he asked why we haven't been in a few months told him why and he apologized. Said that he never knew and wanted to make it right. He did and we have been subwayingrolleyes1) happily ever after too.

There is a big difference between an overall decline in service, and a one-time incident (and still wrapping my mind around a favorite SW ).

 

[IUTBAM]

I expect friendly, polite service when I'm spending my hard-earned money somewhere, be it a sandwich shop where you sit on plastic chairs, a 5-star restaurant, the grocery store cashier checking me out, or the concierge at the Polynesian! It doesn't sound like the OP got that, so I can understand her wanting to make the mgmt. aware of the employee's less than friendly/polite service. Yes, everyone has bad days, but she is being paid to do a job, and since she is serving the public, part of that is having a friendly/polite manner...I have no idea if this was a teen or an adult, but no matter, they should be thankful to HAVE a job in this economy, seriously. So I get where the OP is coming from.

 

[WDWisTheBest]

I wouldn't do a thing. I just don't see it as a big deal.

I wouldn't either. But, if the OP is bothered, would it be a good idea to contact the manager/owner of that store?

 

[Acklander]

I expect friendly, polite service when I'm spending my hard-earned money somewhere, be it a sandwich shop where you sit on plastic chairs, a 5-star restaurant, the grocery store cashier checking me out, or the concierge at the Polynesian! It doesn't sound like the OP got that, so I can understand her wanting to make the mgmt. aware of the employee's less than friendly/polite service. Yes, everyone has bad days, but she is being paid to do a job, and since she is serving the public, part of that is having a friendly/polite manner...I have no idea if this was a teen or an adult, but no matter, they should be thankful to HAVE a job in this economy, seriously. So I get where the OP is coming from.

Yeah, but sometimes you get what you pay for. At a subway, I'm paying for a sandwich and not much else. Anything above and beyond that, is just an extra.

 

[Jennasis]

Jumpin' Jiminy! If I ran to tattle to corporate every time I had to deal with an unenthusiastic employee, the economy of the United States would collapse completely.

People have bad days sometimes. Chalk it up to just that and move on...but make note of it. If it happens again, then maybe call management.

 

[RadioNate]

You asked for people's opinions. I guess you didn't want anyone to post unless they agreed with you

It just doesn't seem like she did anything rude. Without having been there, none of us can really understand what happened exactly. Therefore it is hard for us to condemn someone, who from what you wrote, just didn't seem to really do anything wrong except not have the personality that you wanted her to have.

I agree. Sure maybe she wasn't super bubbly and overly friendly but I'd rather just have the girl make my sandwich and be done with it. I certainly wouldn't waste my time calling to tattle on her. This isn't 5 Star dining where I'd expect stellar service. I just don't see her being rude or really have a terrible attitude. Frankly I think "correcting" her that more that two hours isn't a "little while" longer is kinda snotty.

 

[powellrj]

I agree. Sure maybe she wasn't super bubbly and overly friendly but I'd rather just have the girl make my sandwich and be done with it. I certainly wouldn't waste my time calling to tattle on her. This isn't 5 Star dining where I'd expect stellar service. I just don't see her being rude or really have a terrible attitude. Frankly I think "correcting" her that more that two hours isn't a "little while" longer is kinda snotty.