Struggles with our Flex Pass

[nadiat]

Hi everyone!
I purchased four Flex annual passes for my family last week (one for my hubby, and each of my three kids... I took a pass with parking for myself.)

I have had no trouble making reservations for three of the passes but for some reason, on my youngest daughters ticket... I can never make the second days reservation.
It always tells me she can’t make another booking.

This happened to me a few days ago when I had a stay at Disneyland hotel. I called the call center and they referred my case to the tech department. They were able to add my requested second reservation a few hours later (Friday and Saturday).

I thought they fixed the problem... that is until today where I tried to make my two reservations.
It worked for everyone’s tickets except my five years old daughters. Yes I can see that she only has one reservation and it will not allow me to make a second reservation.

I’m incredibly frustrated by this because it is now the second time that I will need to call the call center multiple times to troubleshoot this issue. Can they not just issue me a new flex pass ticket number or something. Have you dealt with something like this? We just bought these passes a few days ago and I think it’s really unfair if I will have to do this every time I try to make a reservation for my daughter.

 

[az4boys]

I have no idea if this is the same... but maybe it is worth a try. Are you using the app to make the reservation? We had a problem with our youngest son not showing that he had MaxPass. We had it on our AP's so he definitely had it, but one day I couldn't get him a FP because it said he didn't have MP purchased. It prompted me to purchase MP again. I shut down the app and restarted. (I don't think I uninstalled the app, but maybe? It was awhile ago.) After that it worked.

 

[lalasmama]

Have you tried making her reservations first to see if it will happen with someone else's AP?

On the other hand, I suppose this is theoretically a risk of the Flex. If they allow 1000 reservations (just making up a random number) and a family is trying to make 3 reservations, there's a slight chance of being 999, and 1000, not allowing that last ticket to make a reservation. I hope they have some sort of back-up system for that!

 

[tarheelalum]

Email guest.services@disneyland.com about it. They are much better than the people you get on the phone.